Should there be a class action suit against Nikon for the D600

Should there be a class action suit against Nikon over the D600

  • Yes

    Votes: 26 59.1%

  • No

    Votes: 18 40.9%
  • Total voters
    44
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Don Kuykendall_RIP

RIP :(
480sparky said:
Well, here ya go.
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Interesting that in the last paragraph it says:

"The US law firm Lieff Cabraser Heimann & Bernstein is currently collecting Nikon D600 dust complaints for a potential class action lawsuit - I personally don't think this will happen since Nikon has been responsive to customer's complains and has either fixed the issue (replaced the shutter) or in some cases replaced the camera.

Read more on NikonRumors.com: Law firm collects Nikon D600 sensor dust/spot complaints for a potential class action lawsuit | Nikon Rumors"

They have in some cases when the customer has sent it in many times and put up a real stink. But many that we have heard of here continue to have problems with no relief from Nikon.

Nikon needs to bite the bullet and replace any camera that has had problems with the D610. It would cost them less money in the long run and would go a long way in repairing their reputation.
 
4

480sparky

Senior Member
Don Kuykendall said:
Did your D600 have problems and if yes did Nikon take care of it for you? I am not trying to be a smart A$$ I just do not remember your posts about the problems.
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Whether I had problems or not isn't relevant.

What is relevant is the lawyers are trying to get a lawsuit going.... not the D600 buyers.

I see their actions as being on the same level as ambulance chasers.

Even if it does go to trial, and a verdict/judgement is reached, the average D600 complaintant will receive $5 and the lawyers will get $150 for acting on their behalf.
 
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Don Kuykendall_RIP

RIP :(
I have seen members here complaining about Nikon not taking care of their problems with their D600 after trying to deal with Nikon Support not fixing the problems. If Nikon won't take care of it for the customers then this is the only way it will get handled.

How would you suggest the customers handle it? The lawyers would not even be going this far unless they had D600 owners talking to them.
 
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hrphotography

Senior Member
I really don't know why people are so concerned that lawyers will make more money? I am not the lawyer n I don't care if they make money. Nikon should be served for how they handled their expensive flawed product. I don't have D600 anymore but I remember the pain very well!


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rocketman122

Senior Member
the D600 is no cheap camera. it costed me more than when I bought my F5's. a top of the line flagship camera vs an amateur FF. it should work without issues. I want to see nikon take a beating. they are cutting corners and raises prices. the new cheap plastic lenses with plastic threading and slow AF is obvious they are cutting corners. raising prices because theyre trying to recoup lost money from the factory flood. the 58mm 1.4 is the clearest example of nikon trying to make an easy buck. so is the overpriced DF.

This lawsuit will happen. just a matter of time. if they settle or not is something else. and its not only D600 users who are feeling betrayed. Sb900 24-70 and D800 users as well.
what pissed me off more than anything was nikon not apologizing for the mistake. they played it off like its a minor dust issue. when the lawsuit statrts they not only will lose sales but lose newcomers in photography who are considering nikon as an option.

all I want is for the nikon quality I knew come back. you get what you give nikon.
 
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rocketman122

Senior Member
Marcel said:
In what way would a class action help with the quality issue?
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Maybe it will help maybe not.. But, when itll affect their pocket they will make the proper changes. they will realize that if a product doesnt perform flawlessly, the solution isnt to make another and add "10" to the end of it and ignore the problem or loyal customers. Thats just disrespectful and rude.
 
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4

480sparky

Senior Member
Don Kuykendall said:
...........The lawyers would not even be going this far unless they had D600 owners talking to them.
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And, in all seriousness, how many D600 owners actually have gone and talked to a lawyer?

I can see a class-action suit if lawyers have a revolving door full of dissatisfied D600 buyers. That's the way, IMHO, a class-action should start. But dollars to doughnuts, they concocted the idea just sitting in a meeting.

"Hey, gang... I see a way to make a couple mil really easy............."

These days, the US legal system is not about who's right or wrong, or who has been damaged or sustained a financial loss. It's about who has the most money to begin with.
 
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rocketman122

Senior Member
I couldnt care about the money. Dont want a replacemnt. Nikon needs to stop disrespecting its loyal customers. Like when u punish your child and u know it hurts u more than it does them. But it must be done. They try to push the boundaries. They try and see how much they can get away with. It will come and it will hurt. The press will have a field day. It will be everywhere. The damages after will be more important. They brought this on themselves.
 
hark

hark

Administrator
Staff member
Super Mod
Contributor
Nikon certainly has taken a beating over how it handled the dust/oil problem on the D600, and rightly so. Initially I had my fair share of headaches dealing with them, too.

I don't know if it has anything to do with how they train their employees--some were much better with handling problems than others. Some members here know Nikon took back my D600 and issued a refund. The extended warranty didn't get refunded although Nikon told me to send them a copy of my invoice for the D610--upon doing that they would send me a letter stating it would have a 2-year extended warranty added from the date of its purchase. I decided to wait until after the initial 30-day return policy just to be sure I'd be keeping this one. Well...with all the snow and everything else on my plate, I forgot about giving Nikon that information. Within the past couple of days I received an email from one of the top supervisors who requested that I submit the info! My last dealing with Nikon was in late November so I was surprised to receive this follow up; however, it shows that they are taking the initiative to helping their customers.

And for the record, I have no complaints about the D610. ;)
 
Marcel

Marcel

Happily retired
Staff member
Super Mod
Just a few facts to give you food for thoughts:

Remember that Nikon came out with new models after a major tsunami in Japan and flood in Thailand. In these events, they lost many of their key employees. Now I'm ready to give them a break, specially since the shutter thing 1-did not affect all cameras, 2- was probably a sub-contractor's QC issue, 3- They probably had no way of finding out before a lot of cameras hit the market.

The problem is not life threatening and can be treated in post production (except for movies where it becomes a major issue).

They did try to fix the problem, and went as far as replacing for a newer model in certain cases.

So what's left for them to do? I don't see what good a "punishment" would help them make a better product and the only people that would benefit would be the law firms.

I also think that the problem was emphasized by forums where you'll see the ones complaining a lot more than the satisfied ones.

This is what I think personnally and it doesn't involve Nikonites whatsoever.
 
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hrphotography

Senior Member
Nikon falsified information multiple times, lost faith. they misrepresented the facts, they betrayed their customers.

They almost made me believe that the dust which i was noticing (which required multiple cleaning and shutter replacements) happens with "every" full frame camera since the photo definition is so high (yes that was my first full frame). I have been using my other FF (after that), no problems at all. i make HDRs, take photos of sun/sky at f22 and no dust!

they adamantly kept hiding facts about a two thousand dollars product that i owned! Not only that, they tried to make a fool of their customers by making them think there was really nothing wrong with the camera/shutter design.

If even 80% of their company was damaged in flood, they should not have falsified information. They should have not released D600, i would have 6D now. No flood or earth quake can justify a wrong doing!
 
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papa2jaja

Senior Member
I hadn't sent in my D600 because I was under the impression that in most cases they only cleaned the sensor, and in those cases where they replaced the shutter unit, it didn't improve the situation. So I cleaned the sensor myself several times. After some months, I humbly asked Nikon service whether replacing the shutter now ensures that the problem is gone (I thought by that time they had had enough time to develop a solution). I never received a reply to that email. I personally feel that Nikon handled this by far not customer friendly enough, and I would welcome a class action suit, if only to have experts decide whether this issue was handled properly, or not. If the court decides that this was handled properly, then we all have to accept that. But if the court says this was not dealt with appropriately, then I think the companies we buy from have learnt something for future cases. That said, maybe after a court decision, I would also get a reply to another email enquiry... and would finally have hope to get a usable camera. That said, please note that I purchased a D800 because of the D600 dilemma. I have nothing against Nikon, they make great cameras. But I'd welcome a court decision regarding whether Nikon handled this matter appropriately.
 
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hrphotography

Senior Member
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PapaST

Senior Member
hrphotography said:
Now this is a good news :)

Chinese Government Halts Nikon D600 Sales After Sensor Dust/Oil Issues Get a National TV News Reveal - The Phoblographer

"Previously, Nikon posted a statement on February 26 stating it would provide free service for the D600 even after warranties run out, including cleaning and a free exchange of parts. The Chinese program, however, highlighted the service as “insufficient” to address a recurring defect in the camera."



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That is true... if they're repairing the cameras with shutters that are just as faulty then that's hardly a fix. I'm glad to see they stepped up and are willing to "fix" even after warranty expired but the Chinese make a great point.

I've had my D600 repaired and I've seen more spots after the fact. But I also see spots on my D7100 (sometimes more). It hasn't affected the way I shoot and if I'm really concerned I just clean it off. But I'm glad to see people keeping the pressure on and keeping the issue in the news. It will hopefully make Nikon step up even more so.
 
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rocketman122

Senior Member
I couldnt be happier. some managers need to be fired. cant wait to see their quarterly revenue. theyve held their noses up too high for too long. prices are crazy. $500 for an updated D4s? $600 for a 1.8 lens vs $400 for a 1.4 lens (35 vs 50) $1800 for a plastic and soft 50 1.4 lens. wheres the proportion..man im happy. I was such a die hard nikon customer. that was a time when they truly cared about the buyer. today, you can clearly see the shortcuts and crazy prices for gear theyre selling. the lenses crap build quality. the inferior af motor. I could not be happier and I dont want the damage to stop. they deserve every bit of it.
 
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hrphotography

Senior Member
You can fool some people all of the time, you can fool all people some of the time, but you cannot fool all people all of the time ..... Nikon :)

Just makes me happy!


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RON_RIP

Senior Member
I think you have to thank the internet for focusing enough light on this problem to finally get there attention. I do not have a D600 but still sent a scathing note to Nikon about their shoddy treatment of their loyal customers and I believe many other across the globe have done the same. This kind of pressure may be more effective than lawsuits.
 
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