Hello maxsteel,
I would be just as upset if I dropped my camera too! So would be my wife, who bought my Nikon as a birthday-Christmas-anniversary present. My advice is to do what I do: Put that camera strap around your neck and never carry the camera around with just your hand on the body or the strap worn on the wrist (like I've seen even some pros do!). When I'm not using it, its in a well-padded camera bag. I even have the habit of putting the strap around my neck *while* removing the camera from the bag, and while I am putting it back. I've never dropped it yet (knock on wood) in the two years I've owned it, and I shoot in all kinds of conditions. And I never have to clean my sensor, because I only have one lens that stays on 24-7.
As for the support issue, I can't make a judgment on them yet, because I've never needed service from them, but then again, my warranty has long expired. Good luck.