BackdoorArts
Senior Member
I just got off the phone with Nikon Customer Service after a rather unhelpful call with a very non-talkative counter person at B&H. It went something like this...
Me (from this point on in Italics): Hello, I just received my brand new D750, and I had to call because when I opened it I could not find the hot shoe protector. Now this may be a ridiculous question, but is it even possible that Nikon is no longer shipping cameras with that piece? I mean, I've purchased 5 new Nikon bodies in the last 5 years and every one has come with one.
CS Rep: I appreciate your wanting to know that... (verifies all sorts of personal information to make sure she can log the call) ... Do you mind if I place you on hold for a few minutes and research that question?
Not at all. Do what you have to do.
(annoying music plays for 2 minutes)
Sir?
Yes!!
OK, I was able to confirm that Nikon does not include the hot shoe protector with the D750. But if you'd like I can email you a link to our site where you can purchase one for two dollars.
(chuckling) Really?! No, don't bother sending me a link. I had a feeling you were going to tell me this. I just find it beyond absurd that Nikon has decided that a $2300 camera doesn't deserve to be shipped with a $2 piece of protective plastic. I've got to assume this is a recent development, because the D610 I received just last week has one. In fact, I'm staring at six of them now. But you're telling me that in order for me to put one on this 7th body I'm going to need to spend another two dollars?
Yes sir. I understand why you might think this is strange, but I've been told that this is how Nikon ships the D750. Is there anything else I can do for you?
Um, yes. In your logging of this incident can you please express my utter contempt for this decision, and please include within that response an address, email or snail, for someone specific at the highest humanly accessible level to whom I can express my utter disdain for this decision in written form?
Well, I can certainly include an address in my notes for you.
I would greatly appreciate that. Because after all the lunacy I went through with you all with the D600 fiasco, to omit a two dollar piece of protective gear that will inevitably cause someone hundreds of dollars in non-warranty repair work is nothing more than another way in which the people who run your company have decided that we the photographers no longer matter to them. I appreciate your information, and my apologies if any of my anger over this seems directed at you - it certainly isn't. As I wait for your response, please let those who may be monitoring our communication know that I'll be letting the lunatics of the internet who have been carrying torches and pitchforks since the D600 mess know that your company is at it again.
Thanks for your help and have a good rest of the day.
Honest to God, folks, I'm more than just a little pissed off about this. Yes, I know it's a simple little thing that 1/2 of you chuck in a drawer the minute you get it, but come on!! It's been included with every camera body I've ever purchased, and yes, I have an extra one lying around so I don't have to spend the $2, but... well... DAMN!!!
Makes me not even want to play with this thing today. How incredibly cheap can you possibly get?!?! That's 1/10 of one percent of the retail price that they refuse to throw in.
I have half a mind to call customer service every day and ask whether or not they've changed their mind on including one yet, knowing that it will cost them about $10 to field each incoming call. I suggest, perhaps, you all do the same.
Me (from this point on in Italics): Hello, I just received my brand new D750, and I had to call because when I opened it I could not find the hot shoe protector. Now this may be a ridiculous question, but is it even possible that Nikon is no longer shipping cameras with that piece? I mean, I've purchased 5 new Nikon bodies in the last 5 years and every one has come with one.
CS Rep: I appreciate your wanting to know that... (verifies all sorts of personal information to make sure she can log the call) ... Do you mind if I place you on hold for a few minutes and research that question?
Not at all. Do what you have to do.
(annoying music plays for 2 minutes)
Sir?
Yes!!
OK, I was able to confirm that Nikon does not include the hot shoe protector with the D750. But if you'd like I can email you a link to our site where you can purchase one for two dollars.
(chuckling) Really?! No, don't bother sending me a link. I had a feeling you were going to tell me this. I just find it beyond absurd that Nikon has decided that a $2300 camera doesn't deserve to be shipped with a $2 piece of protective plastic. I've got to assume this is a recent development, because the D610 I received just last week has one. In fact, I'm staring at six of them now. But you're telling me that in order for me to put one on this 7th body I'm going to need to spend another two dollars?
Yes sir. I understand why you might think this is strange, but I've been told that this is how Nikon ships the D750. Is there anything else I can do for you?
Um, yes. In your logging of this incident can you please express my utter contempt for this decision, and please include within that response an address, email or snail, for someone specific at the highest humanly accessible level to whom I can express my utter disdain for this decision in written form?
Well, I can certainly include an address in my notes for you.
I would greatly appreciate that. Because after all the lunacy I went through with you all with the D600 fiasco, to omit a two dollar piece of protective gear that will inevitably cause someone hundreds of dollars in non-warranty repair work is nothing more than another way in which the people who run your company have decided that we the photographers no longer matter to them. I appreciate your information, and my apologies if any of my anger over this seems directed at you - it certainly isn't. As I wait for your response, please let those who may be monitoring our communication know that I'll be letting the lunatics of the internet who have been carrying torches and pitchforks since the D600 mess know that your company is at it again.
Thanks for your help and have a good rest of the day.
Honest to God, folks, I'm more than just a little pissed off about this. Yes, I know it's a simple little thing that 1/2 of you chuck in a drawer the minute you get it, but come on!! It's been included with every camera body I've ever purchased, and yes, I have an extra one lying around so I don't have to spend the $2, but... well... DAMN!!!
Makes me not even want to play with this thing today. How incredibly cheap can you possibly get?!?! That's 1/10 of one percent of the retail price that they refuse to throw in.
I have half a mind to call customer service every day and ask whether or not they've changed their mind on including one yet, knowing that it will cost them about $10 to field each incoming call. I suggest, perhaps, you all do the same.
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