A few days ago I bought a new D5600. I am having serious issues with pairing the camera and my phone with Bluetooth or connecting with the cameras WIFI using the phone.
The phone is a Samsung Galaxy S7, the Android is ver. 7. The phones WIFI and Bluetooth work perfectly fine as far as I can tell, the problem does seem to be with the camera. The camera does have an SD card.
I will describe both problems in detail, hopefully there is a fix and I have missed something. However the more I have looked around for a fix without success the more I am inclined to think I may have received a lemon, the problem seems to be hardware and not configuration. I would appreciate opinions on rather or not I should just send the camera back for exchange.
The problem with the WIFI is simply that the camera does not show up on the phones list of available WIFI's. I have reset the WIFI on the camera, made sure the battery is fully charged, rebooted the phone, made sure the WIFI on the phone and camera is on, turned off the Bluetooth on one or the other and both, and done this all at different locations just in case there was interference I was not aware of all, with zero success.
The Bluetooth problem is a little more complicated, I get some communication between the devices but then the camera will not communicate with the phone and the pairing fails. I am using the SnapBridge app on the phone. I get as far as a message that says the camera and the phone would like to pair, I hit OK on both. At this point the message on the camera says that the devices are paired. On snapBridge (phone) the message is "waiting for response from camera" and after 20 seconds are so, (I suppose I am getting a time out) the message is "Pairing has failed". I can speed this process up by starting to proceed on the camera answering the questions about configuration, as soon as I answer one of them the pairing fails. There is no reason given why the pairing has failed.
I have attempted remedy by going through the process at the Nikon page that the help icon on the camera leads to. The only remote problem that I might have according to this page is interference, I have attempted a location change away from possible interference with no success. I have also attempted other remedies, turning Bluetooth of and on, on both devices, turning the WIFI off in case that was a source of interference, making sure I was paired with nothing else on the phone, making sure I had no other programs on the phone that might be the cause, cold boots on both devices, reinstalling SnapBridge, all with zero success. Zero success means in this case nothing has changed at all since the first time I attempted pairing, no attempted remedies got me any closer or changed the problem to any degree.
Any thoughts? Thanks.
The phone is a Samsung Galaxy S7, the Android is ver. 7. The phones WIFI and Bluetooth work perfectly fine as far as I can tell, the problem does seem to be with the camera. The camera does have an SD card.
I will describe both problems in detail, hopefully there is a fix and I have missed something. However the more I have looked around for a fix without success the more I am inclined to think I may have received a lemon, the problem seems to be hardware and not configuration. I would appreciate opinions on rather or not I should just send the camera back for exchange.
The problem with the WIFI is simply that the camera does not show up on the phones list of available WIFI's. I have reset the WIFI on the camera, made sure the battery is fully charged, rebooted the phone, made sure the WIFI on the phone and camera is on, turned off the Bluetooth on one or the other and both, and done this all at different locations just in case there was interference I was not aware of all, with zero success.
The Bluetooth problem is a little more complicated, I get some communication between the devices but then the camera will not communicate with the phone and the pairing fails. I am using the SnapBridge app on the phone. I get as far as a message that says the camera and the phone would like to pair, I hit OK on both. At this point the message on the camera says that the devices are paired. On snapBridge (phone) the message is "waiting for response from camera" and after 20 seconds are so, (I suppose I am getting a time out) the message is "Pairing has failed". I can speed this process up by starting to proceed on the camera answering the questions about configuration, as soon as I answer one of them the pairing fails. There is no reason given why the pairing has failed.
I have attempted remedy by going through the process at the Nikon page that the help icon on the camera leads to. The only remote problem that I might have according to this page is interference, I have attempted a location change away from possible interference with no success. I have also attempted other remedies, turning Bluetooth of and on, on both devices, turning the WIFI off in case that was a source of interference, making sure I was paired with nothing else on the phone, making sure I had no other programs on the phone that might be the cause, cold boots on both devices, reinstalling SnapBridge, all with zero success. Zero success means in this case nothing has changed at all since the first time I attempted pairing, no attempted remedies got me any closer or changed the problem to any degree.
Any thoughts? Thanks.