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  1. #11
    Senior Member
    Frands's Avatar

    Re: D500 Doesn't Turn Off

    Quote Originally Posted by xMachiavelli View Post
    Hey there! Thanks for the tip - this works to remove the issue temporarily, but the next time the camera is turned to "OFF" the issue returns. :/
    Hmm, then try this:
    https://www.manualslib.com/manual/11....html?page=256


    › See More: D500 Doesn't Turn Off



  2. #12
    Senior Member
    Frands's Avatar

    Re: D500 Doesn't Turn Off

    Seems that some others have some of the same problems with D500:
    Basic D500 Advice | DSLRBodies | Thom Hogan

  3. #13
    Senior Member
    xMachiavelli's Avatar

    D500 Doesn't Turn Off

    Update: Contacted Nikon CS today and had a good experience. Katie, the CS Rep., stated that she had not heard of this issue before and agreed it is an issue.

    Katie asked me to send the D500 in and stated she would cover shipping costs considering I just purchased the refurbished camera from Nikon a few weeks ago. I thought that was quite nice.

    I'll be sending the D500 in as soon as I get the label and will report back with what happens. Time to dust off the D3400 for a short while..

    I'll report back soon!

  4. #14
    Senior Member
    xMachiavelli's Avatar

    Re: D500 Doesn't Turn Off

    To update this thread, I received the D500 back from Nikon very quickly.

    The return label provided got the camera to Nikon in one day and I waited only a few days for the camera to be shipped back. Awesome. I had to settle with my D3400 for a bit.

    The issue has not been repeated since I received the D500 back. They upgraded the firmware, did a cleaning, adjusted AF (not sure why), and replaced something in the camera. I don't have the bill with me at the moment.

    Short version, Nikon took care of the issue and I couldn't be happier. Love the D500.
    Thanks/Like Don Kuykendall Thanks/liked this post
     

  5. #15
    Junior Member

    Re: D500 Doesn't Turn Off

    D500 Doesn't Turn Off
    Quote Originally Posted by xMachiavelli View Post
    Greetings,

    Scanned the forum and I didn't find another topic like this.

    I recently received my D500. In the past week, I've discovered that my top display on the D500 does not turn off when the camera is switched to "off." Aperture, shutter, ISO, etc is still shown on the display. The camera even reacts to me pressing the shutter release as shown in the images below - however, the camera does not capture an image when in the "OFF" position. The only fix I've found it removing the battery, but once the camera turns on and off again, the issue is back.

    Has anyone seen this issue before? It has gone away twice now for a few days, then returns.

    I purchased this camera refurbished from Nikon directly. Roughly 1600 actuations as of today. Since I've owned it, it's been cared for well.

    I feel like this display issue is causing a battery drain, both of my Nikon batteries do not last long at all..

    First image shows camera in "ON" position



    Second image shows camera in "OFF" position



    Third image shows camera in "OFF" position with my finger on the actuation. Does not actuate, just changes display.

    Ran into EXACTLY same issue with my D500 this weekend past. The camera is 11 and 1/2 months old so wasted no time sending it into Nikon for repair. You could “almost” live with this problem if it wasn’t for fact that any setting changes are lost every time battery is removed and replaced! I am assuming that the camera will write any setting changes to internal memory when powered off, but since it doesn’t properly power off settings cannot be written. 2-button reset has no effect on problem. Menu based factory reset just causes camera to hang, because I assume the factory reset requires a power off cycle to complete, which the camera cannot perform. I think any attempt to update firmware would be DISASTEROUS due to the power off problem. Hope no-one has attempted that!

  6. #16
    Junior Member

    Re: D500 Doesn't Turn Off

    I think it might be to do with snapbridge I have a s500 and it worked great till I connected it to my phone with snapbridge I reset it to the default settings and turned off Bluetooth and WiFi it has not happened Since I used to have the same problem try this

  7. #17
    Senior Member
    Bikerbrent's Avatar

    Re: D500 Doesn't Turn Off

    Quote Originally Posted by Bernard brady View Post
    I think it might be to do with snapbridge I have a s500 and it worked great till I connected it to my phone with snapbridge I reset it to the default settings and turned off Bluetooth and WiFi it has not happened Since I used to have the same problem try this
    Welcome aboard. Enjoy the ride.
    We look forward to seeing more posts and samples of your work.

    Thank you for the suggestion.
    Brent: Poway, CA
    D7200, D200, F100
    Tokina 12-24mm
    Nikon 18-200mm
    Tokina 28-70mm f2.6-2.8
    Nikon 80-200mm f2.8
    Sigma 150-600mm
    Nikon 50 AF f1.8
    Tokina 100mm f2.8 Macro
    Nikon SB800

  8. #18
    Staff
    Super Mod
    Marilynne's Avatar

    Re: D500 Doesn't Turn Off

    Quote Originally Posted by RMac View Post
    Ran into EXACTLY same issue with my D500 this weekend past. The camera is 11 and 1/2 months old so wasted no time sending it into Nikon for repair. You could “almost” live with this problem if it wasn’t for fact that any setting changes are lost every time battery is removed and replaced! I am assuming that the camera will write any setting changes to internal memory when powered off, but since it doesn’t properly power off settings cannot be written. 2-button reset has no effect on problem. Menu based factory reset just causes camera to hang, because I assume the factory reset requires a power off cycle to complete, which the camera cannot perform. I think any attempt to update firmware would be DISASTEROUS due to the power off problem. Hope no-one has attempted that!
    Welcome!

    Please update what Nikon did to resolve your problem. Thanks!

  9. #19
    Staff
    Super Mod
    Marilynne's Avatar

    Re: D500 Doesn't Turn Off

    Quote Originally Posted by Bernard brady View Post
    I think it might be to do with snapbridge I have a s500 and it worked great till I connected it to my phone with snapbridge I reset it to the default settings and turned off Bluetooth and WiFi it has not happened Since I used to have the same problem try this


    Welcome!

    Please introduce yourself here - https://nikonites.com/newthread.php?do=newthread&f=35
    Last edited by Marilynne; 12-30-2018 at 12:08 PM.

  10. #20
    Senior Member
    xMachiavelli's Avatar

    Re: D500 Doesn't Turn Off

    Quote Originally Posted by RMac View Post
    Ran into EXACTLY same issue with my D500 this weekend past. The camera is 11 and 1/2 months old so wasted no time sending it into Nikon for repair. You could “almost” live with this problem if it wasn’t for fact that any setting changes are lost every time battery is removed and replaced! I am assuming that the camera will write any setting changes to internal memory when powered off, but since it doesn’t properly power off settings cannot be written. 2-button reset has no effect on problem. Menu based factory reset just causes camera to hang, because I assume the factory reset requires a power off cycle to complete, which the camera cannot perform. I think any attempt to update firmware would be DISASTEROUS due to the power off problem. Hope no-one has attempted that!
    Greetings,

    Quick question, do you use third party lenses such as Tamron lenses or Sigma lenses? I don't remember where is found this information, but when my D500 had this issue I read that it can be triggered by third party lenses being connected when shutoff - such as the Sigma 150-600 I was using at the time. After firmware update from Nikon, the issue never repeated even with third party lenses. Good news is, there appears to be a fix!





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