I recently sent a Canon 1Ds Mk III in for service. That was the only thing that went right - it got there. I suspected a failing shutter so I wanted to know what the shutter count was before authorizing repair.
I can't believe their left hand (web support) and their right hand (service dept.) can't talk to each other. I know people tend to build castles and fiercely guard their turf from interlopers, but this was ridiculous.
IMHO, of course.
- First thing I get from Canon is an email saying they got it. Ok, good.
- I get a second email, saying the charge would be Canon's standard labor charge of $250. No indication that they looked at it or whether that amount would fix the problem, so I hit the "declined" button. I then sent an email asking to know the shutter count first.
- I connected with several people via email, who claimed at first that they couldn't contact the actual service department and that I should call.
- I decided since they already had the camera, to go ahead and get their 19 point maintenance service done, which would give me the shutter count.
- Paid for it, mentioned in the web form comments box that the camera was already at their service center.
- More emails to their useless web support staff, which this time claimed they were sending a request for updated status.
- Despite all this, they shipped the camera back to me.
I can't believe their left hand (web support) and their right hand (service dept.) can't talk to each other. I know people tend to build castles and fiercely guard their turf from interlopers, but this was ridiculous.
IMHO, of course.