Hi i'm new. Have a need to speak of my shocking disappointment with Nikon Service. About a month ago my D800 with a Sigma 150-500 attached took a dive off of my tripod. The Sigma broke off between the main barrel and the bayonet mount. It has since been fixed. The D800, though, with a pushed in-at-an-angle (if you will) bayonet mount, of about a mm, was returned to me from the Melville, NY, Nikon Service facility with a "Beyond Repair" invoice. The camera actually still works, except that the bayonet and I assume the frame holding it, is pushed in, sort of a permanent tilt-to-the-left situation. I'm assuming that the reason it's "beyond repair" is because the mag frame is broke(?).
The point is that the invoice from Nikon doesn't say why it's beyond repair. It just sent it back and that's that. I called their 800-645-6687 number and the person answering, after I told of the situation, basically said, we're sorry, there's nothing we can do. Period.
So here I am, with a 6 month old $3,000 D800 totaled (even if I repair it myself, IF I can, the dust and moisture proofing is compromised). By repair, I mean take a gear-puller and try to straighten it out, and hope it stays(?). I saved up for this, I'm not wealthy, I have a blue-collar job.
Also, to add to my disappointment with Nikon, this (D800) body had oil spots on the sensor from day one. Sent it in and they cleaned it up (and you have to pay for the shipping when you send it, they don't give you return shipping labels).
It had since, between the time it was cleaned, and before it was damaged, developed oil spots again. And I've noticed on B&H's camera reviews that this is also a big-time problem with the D600 now too. And it was a problem with the D7000. Apparently the oil used in the mirror mechanisms works itself out after use and comes down onto to sensors (?). So if this to be a fact of life, where we have to get our sensors cleaned regularly (?), it can get expensive real quick, with a camera out of warranty and having to pay shipping everytime (in my case the shipping--with INSURANCE--is about $38 a pop.
To get back to the repair problem: my feeling--besides extreme shock---about my situation is: Why couldn't Nikon at least give me SOME alternative? It just basically said to me "TUFF BEANS!" Any suggestions from anyone?
The point is that the invoice from Nikon doesn't say why it's beyond repair. It just sent it back and that's that. I called their 800-645-6687 number and the person answering, after I told of the situation, basically said, we're sorry, there's nothing we can do. Period.
So here I am, with a 6 month old $3,000 D800 totaled (even if I repair it myself, IF I can, the dust and moisture proofing is compromised). By repair, I mean take a gear-puller and try to straighten it out, and hope it stays(?). I saved up for this, I'm not wealthy, I have a blue-collar job.
Also, to add to my disappointment with Nikon, this (D800) body had oil spots on the sensor from day one. Sent it in and they cleaned it up (and you have to pay for the shipping when you send it, they don't give you return shipping labels).
It had since, between the time it was cleaned, and before it was damaged, developed oil spots again. And I've noticed on B&H's camera reviews that this is also a big-time problem with the D600 now too. And it was a problem with the D7000. Apparently the oil used in the mirror mechanisms works itself out after use and comes down onto to sensors (?). So if this to be a fact of life, where we have to get our sensors cleaned regularly (?), it can get expensive real quick, with a camera out of warranty and having to pay shipping everytime (in my case the shipping--with INSURANCE--is about $38 a pop.
To get back to the repair problem: my feeling--besides extreme shock---about my situation is: Why couldn't Nikon at least give me SOME alternative? It just basically said to me "TUFF BEANS!" Any suggestions from anyone?