I can't open the important file

<div>Hi colleagues I had a ridiculous problem one of my not the absolutely close acquaintances here threw off to me on mail the file in psd. with a request to edit its project, I poobshchat in advance that I will help it, but there was the following problem: I use ADOBE the PHOTOSHOP CC 2017.1.1 and this file which I try to open here that writes:Could not complete your request because the file is not compatible with this version of Photoshop.</div>Advise me that I can make to dig out this file and to constrain the obligations to the friend.

You probably would have to ask your friend to send the file in another format. TIFF or JPG, or get an upgrade for your Photoshop. I really don't see what more you could do.

MarieCourtet said:

<div>Hi colleagues I had a ridiculous problem one of my not the absolutely close acquaintances here threw off to me on mail the file in psd. with a request to edit its project, I poobshchat in advance that I will help it, but there was the following problem: I use ADOBE the PHOTOSHOP CC 2017.1.1 and this file which I try to open here that writes:Could not complete your request because the file is not compatible with this version of Photoshop.</div>Advise me that I can make to dig out this file and to constrain the obligations to the friend.

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You need to go to one of the Photoshop forums for help with this. We are a Nikon forum


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MarieCourtet said:

<div>Hi colleagues I had a ridiculous problem one of my not the absolutely close acquaintances here threw off to me on mail the file in psd. with a request to edit its project, I poobshchat in advance that I will help it, but there was the following problem: I use ADOBE the PHOTOSHOP CC 2017.1.1 and this file which I try to open here that writes:Could not complete your request because the file is not compatible with this version of Photoshop.</div>Advise me that I can make to dig out this file and to constrain the obligations to the friend.

Click to expand...

I suspect the .psd file is corrupt but you could try opening it with another application such as GIMP or Irfanview, re-saving it and then opening that new version in Photoshop.

Instructions which can help you Photoshop file recovery online :

1) Open Photoshop.
2) Press and hold "Alt," "Control" and "Shift" at the same time as the program launches.
3) Select the option to delete all current settings. All the preferences and settings you have altered will be returned to their original default.
4) Close all applications and navigate to your Photoshop plug-in folder. The location of this will depend on the version of Windows you're using. If you're using a 32-bit edition, you'll find it at "C:/Program Files/Adobe/Adobe Photoshop CS5 or CS4/Plug-Ins." If you're using a 64-bit edition, you'll find it either at "C:/Program Files (x86)/Adobe/Adobe Photoshop CS5 or CS4/Plug-Ins" or "C:/Program Files/Adobe/Adobe Photoshop CS5 or CS4/Plug-Ins."