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  1. #1
    Staff
    Super Mod
    hark's Avatar

    Broken Hoya HD CP Filter

    Has anyone ever dealt with Hoya for a broken filter? My Hoya HD Circular Polarizer broke last night. The limted one-year warranty runs out at the end of this month. When I removed it last night, a thin brass ring broke (must have been in between where the filter rotates) which then separated the threads from the filter's glass. It was difficult to remove the threaded section from the front of my lens, but fortunately I was able to do it without damaging my lens. The glass in the filter is still intact. Just wondering how Hoya is for warranty issues.

    It is this one:

    https://www.bhphotovideo.com/c/produ...rizing_HD.html


    › See More: Broken Hoya HD CP Filter
    Cindy
    Flickr
    and My 2019 Thread

    Where the Spirit does not work with the hand, there is no art
    -- Leonardo da Vinci





  2. #2
    Senior Member
    FredKingston's Avatar

    Re: Broken Hoya HD CP Filter

    I don't have any experience with Hoya warranty... but I'll be following this thread to see what you find out, Cindy...

  3. #3
    Staff
    Super Mod
    hark's Avatar

    Re: Broken Hoya HD CP Filter

    Quote Originally Posted by FredKingston View Post
    I don't have any experience with Hoya warranty... but I'll be following this thread to see what you find out, Cindy...
    I will have to take a photo of the broken pieces. It's bizarre (or ingenious) in how it's assembled. The part that stayed fastened to my lens reminds me of a step up ring. A thin piece of aluminum that looks exactly like one. It was still threaded onto my lens. On the other end of that piece, there were internal threads. So it genuinely looks like a very thin step up ring.

    There was also a thin brass piece that reminds me of the gold band on some Nikon lenses. That's the piece I found lying on the floor. In fact, initially I thought it was the gold band from my lens. But it's a tad pinker and just slightly thinner than the gold band.

    Then there was the third part which I thought was the entire CP filter. My lens cap was still attached to the one side. The other side has external threads on it which is why I thought it was the entire filter. So I'm hoping they can reassemble it somehow since the glass is intact.
    Cindy
    Flickr
    and My 2019 Thread

    Where the Spirit does not work with the hand, there is no art
    -- Leonardo da Vinci



  4. #4
    Senior Member
    Chucktin's Avatar

    Re: Broken Hoya HD CP Filter

    Well if it is a Circular Polarizer there needs to be a rotating join in there and that's probably what your looking at.
    I've never had a fail like that so I'll also be watching to see what response you'll receive.

  5. #5
    Staff
    Super Mod
    hark's Avatar

    Re: Broken Hoya HD CP Filter

    I called about 5 minutes ago knowing the company is located in California. They are all at lunch...go figure. I was asked to call back in 1/2 hour but asked if someone could call me instead. The woman said they will.
    Thanks/Like cwgrizz Thanks/liked this post
     
    Cindy
    Flickr
    and My 2019 Thread

    Where the Spirit does not work with the hand, there is no art
    -- Leonardo da Vinci



  6. #6
    Staff
    Super Mod
    hark's Avatar

    Re: Broken Hoya HD CP Filter

    I received a call back about one hour after my initial call to Hoya. The rep asked about my issue. I no more than said, I have a Hoya HD Circular Polarizer which snapped apart at the mount, when he interjected, So you have 3 pieces in your hand? They must be familiar with this particular issue. He asked when it was purchased, and when he heard it was within the past year he said, That's great. Send it in and we will fix it for you. I have to include a copy of my receipt (which isn't a problem).

    When I bought it, I remember seeing their HD2 Circular Polarizer which looked the same but cost more. Some reviews mentioned it was the same as the one I own except the HD2 has a longer warranty.

    I really do like the results I get from this CP filter. I used to use B+W CP filters, but my greens were coming out an odd color. It was difficult to correct the shades of green to something more pleasing. That hasn't been a problem with this Hoya HD CP filter. My only concern is I bought 2 of these at the same time. The other is on my Nikon 24-120mm f/4. I'm going to have to take a close look at it to see if it's okay.
    Last edited by hark; 11-20-2018 at 01:21 AM.
    Cindy
    Flickr
    and My 2019 Thread

    Where the Spirit does not work with the hand, there is no art
    -- Leonardo da Vinci



  7. #7
    Senior Member
    Chucktin's Avatar

    Re: Broken Hoya HD CP Filter

    Did you mention the second filter? That second one alone might be good enough that they'll send you back the better of the 2 you noticed.

  8. #8
    Staff
    Super Mod
    hark's Avatar

    Re: Broken Hoya HD CP Filter

    Quote Originally Posted by Chucktin View Post
    Did you mention the second filter? That second one alone might be good enough that they'll send you back the better of the 2 you noticed.
    During my first conversation with this gentleman, I mentioned getting 2 of these at the same time. After I got off the phone, I wondered if I could send in the other one for inspection. So I called back and asked. He said that would be fine.

    In case anyone isn't aware, Hoya, Tokina, and Kenko are all part of the same company. So my first impression with their customer service is very positive.
    Thanks/Like nikonpup Thanks/liked this post
     
    Cindy
    Flickr
    and My 2019 Thread

    Where the Spirit does not work with the hand, there is no art
    -- Leonardo da Vinci



  9. #9
    Staff
    Super Mod
    hark's Avatar

    Re: Broken Hoya HD CP Filter

    Broken Hoya HD CP Filter
    Here is a pic of the 3 pieces. The piece on the upper left reminds me of a step up ring. It has threads on the back that attach it to my lens. And it looks like there are threads on this top side, too.

    The piece on the upper right also has a threaded appearance on the back. The back of this upper right piece fits inside the upper left piece. And the copper wire is supposed to be sandwiched between them.

    I sent both of my HD CP filters to Hoya this afternoon. They will repair the broken one and inspect the other. I'll let you know how it goes once I get more information. They came with a limited one-year warranty so it sounded like Hoya was going to make good on the broken one.

    Broken Hoya HD CP Filter-_dsc7849-low-res.jpg
    Cindy
    Flickr
    and My 2019 Thread

    Where the Spirit does not work with the hand, there is no art
    -- Leonardo da Vinci



  10. #10
    Staff
    Super Mod
    hark's Avatar

    Re: Broken Hoya HD CP Filter

    Here's the latest update on my Hoya HD CP filter. Today I received a UPS notification that a package is headed my way next week from Hoya--signature required so they aren't sparing any expense.

    Since I sent the second filter along to be evaluated, I've really missed having a CP filter on my 24-120mm f/4 VR lens. That is the filter that wasn't broken but was purchased at the same time. Both filters were so close to the end of their 1-year warranty that it's okay to be a little antsy!
    Cindy
    Flickr
    and My 2019 Thread

    Where the Spirit does not work with the hand, there is no art
    -- Leonardo da Vinci







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