I give the BBB an F. A while back I bought new bedroom furniture. The set was close to $4,000 (Which is a lot to me) They told me that if I paid cash (not check or debit card) they would give me a 10% discount. I did and got a proper bill of sale. They had to order the furniture and said it would take a couple of weeks. At two weeks the story was the night stand was backordered, at 3 weeks the bed frame was backordered, well you get the gist. This went on for weeks and weeks, I was losing my cool at this point and finally there was an entire new staff. They told me the last owner had left in the middle of the night and had never even placed my order and many other people orders. Anyway back to the BBB..... I filed a complaint and they did not do a thing. I had to threaten bodily harm to the manager of the store to get any results. I finally got my furniture and the BBB called me and ask if it was settled. I told them that I had gotten my furniture but wanted to leave the bad report on record but they refused to do so even though this company I found out later had done this scam before and gotten away with it. I don't trust the BBB for anything.