Cannot open the document

Hess022

New member
I've google a bit about this can't seem to find a straight answer. Since I have updated Windows 10 in ASUS laptop, any newly Photoshop document will download but not open. Has anyone else seen this problem?
 

Horoscope Fish

Senior Member
I've google a bit about this can't seem to find a straight answer. Since I have updated Windows 10 in ASUS laptop, any newly Photoshop document will download but not open. Has anyone else seen this problem?
When you say, "Photoshop document" do you mean .psd file?
 

Bikerbrent

Senior Member
Welcome aboard. Enjoy the ride.
We look forward to seeing more posts and samples of your work.

Before we can help you with this, we need some more information.

What is a "newly Photoshop document?" Is it a new image downloaded directly from your camera? If so, which camera and is it a RAW or JPEG image. Or is it an image recently processed in Photoshop? If so, what format was it saved in?

What will it not open in? Directly in Windows 10, or in Photoshop (if so which version), or some other software?

Did everything work fine before the update and what kind of update was it? Was it an incremental update within Windows 10 or was it an update from a previous version of windows?
 

hark

Administrator
Staff member
Super Mod
Contributor
What version of Photoshop are you using? If it's an older version that isn't compatible with Windows 10, you might need to upgrade to a newer version.
 
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