In this day of online shopping and brick and mortar stores closing, I can't say enough about supporting my local brick and mortar camera store. While this may seem to be about photography, in the off topic forum, it's not. There is something to be said for a store understanding that what separates them from the online deals and lack of expense having to maintain a building. In this instance, my Tamron 150-600 quit focusing. You can hear the whine of the motor, but nothing happens. I give them a call, explain the problem, and without hesitation they tell me bring it in. We will get it sent off and taken care of. Of course they don't have to do it, but they get it, you earn loyalty from the customer service and not the prices. Anyway, kudos to those businesses that figure this out.
Customer service of a brick and mortar
- Thread starter Moab Man
- Start date
I'm 150% with you on this. I know that buying from my local store is a bit more expensive.
But, they do deliver. As much as negotiating with Nikon customer service and pay half of the repair since Nikon didn't want to cover the problem as par of the warranty.
And a real store is the only place where I can handle a camera before buying it.
But, they do deliver. As much as negotiating with Nikon customer service and pay half of the repair since Nikon didn't want to cover the problem as par of the warranty.
And a real store is the only place where I can handle a camera before buying it.
RocketCowboy
Senior Member
My local store has similar prices to what I see online at Adorama or Amazon. Definitely worth building that relationship, as the next time I need to rent a body to try out, or pick up a mic for a project, they are willing to help out. It’s about the relationship...something I don’t get when buying online.
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When Chris bought my D500 at the Delray Camera Shop, they told me if I needed any help, come in early in the morning. A few of their knowledgeable customers hang out there and are willing to answer any questions. Last year I brought it in for a sensor cleaning. They looked at it and said it only needed to be blown out. They did that and didn't charge me anything.
I would concede your position that online is the realistic only option for you.
pnomanikon
Senior Member
When I bought my D7200 back in February, I went to the local "Nikon Authorized" dealer as I wanted to buy local. When I went in, they had only a couple of "new " cameras (already 1 or 2 model updates behind), and nothing even close to the D7200. In fact, the person at the counter was not even familiar with the D7200 and had to look it up. I think the D3100 was the highest camera they had. They could order the D7200, but it might take a month to come in. And, they don't do maintenance or repairs on site. They ship them out and I pay postage.
Odd that this is the "Nikon Authorized" dealer in a university town of 30K residents and 30K students. The closest option to buy at "Nikon Authorized Dealer" brick and mortar was 2 hours north to Pittsburgh PA.
Hmmmmm...... Bought online at Adorama.
Odd that this is the "Nikon Authorized" dealer in a university town of 30K residents and 30K students. The closest option to buy at "Nikon Authorized Dealer" brick and mortar was 2 hours north to Pittsburgh PA.
Hmmmmm...... Bought online at Adorama.
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And that's only if you dont go into town. Miami Beach, add a day
That was just one of the test shoots they allowed me to take before purchasing the 10-20.
When I was about 13, my dad went with me to Mike's Camera and got me an enlarger, developing trays, chemicals, and got me set up with my first black and white darkroom. Today (about a half century later) that little local camera store has several stores in Colorado, and a couple in California. They have great customer service and will usually price match anything on the Interwebs. For some reason, they don't stock anything but "Pro Master" memory cards, but otherwise I try to buy from them for all my major purchases. I'm happy to pay the sales tax for a little assurance that I can just drive to the store if I have problems.
They also have reps from various companies in frequently, a big annual tent sale, and a good assortment of used equipment. The only down side is that the store is almost always pretty busy. A good sign, I'd say.
They also have reps from various companies in frequently, a big annual tent sale, and a good assortment of used equipment. The only down side is that the store is almost always pretty busy. A good sign, I'd say.