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  1. #1
    Senior Member
    hark's Avatar

    How to contact Phlearn?

    Black Friday I ordered one of Phlearn's courses as they were advertising a sale. I clicked via the email I received to access their site. Quite often web sites will automatically apply their coupon code so it doesn't need to be entered, but they didn't. And of course I forget to enter it. So I sent Phlearn a message (via their web site) not long after ordering.

    I sent a second message last evening, and a 3rd message a little while ago. Unfortunately they don't list a phone number or email address for contacting them. All contact appears to go directly through their web site. This is a difference of over $50. Does anyone know how else to get in touch with them? I paid via PayPal and can probably dispute the transaction, but I'd prefer to deal with a Phlearn employee.


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    Cindy
    Flickr
    and
    My 2017 Thread
    Where the Spirit does not work with the hand, there is no art
    -- Leonardo da Vinci

    Nikon 14mm f/2.8; Nikon 16mm f/2.8 fisheye; Nikon 85mm f/1.8G; Nikon 105 f/2.8G micro VR; Nikon 180mm f/2.8; Nikon 300mm f/4 AF-S
    Nikon 18-35mm f/3.5-4.5G; Sigma 24-70mm f/2.8; Nikon 70-200mm f/2.8 VRII; Nikon 70-300mm f/4.5-5.6G VR




  2. #2
    Senior Member
    Dawg Pics's Avatar

    Re: How to contact Phlearn?

    Try their facebook page. Looks like they respond to posts there.
    Thanks/Like hark Thanks/liked this post
     
    "Remember to gaze up at the night sky because there is a little bit of the cosmos in each of us."


    Um yeahhhh, I shoot a lot of pics of my dogs.
    D500 (DOB 05/26/17), D300, D80, D100 R.I.P., SB-800

  3. #3
    Staff
    Challenge Team
    Moderator
    RocketCowboy's Avatar

    Re: How to contact Phlearn?

    Quote Originally Posted by Dawg Pics View Post
    Try their facebook page. Looks like they respond to posts there.
    That, and we can pile on to shame them into responding if they don't! Sorry to hear about the confusion, Cindy.
    Thanks/Like Dawg Pics, hark Thanks/liked this post
     
    Charlie, aka RocketCowboy

    Up For A Challenge??? Join the Weekly Photo Challenge!!!

  4. #4
    Senior Member
    hark's Avatar

    Re: How to contact Phlearn?

    I wrote a reply to one of their Facebook posts asking them to please check their forum messages. They don't even offer any way to send them a PM via Facebook or to write a new post on their Facebook page. I was only able to reply to one of their existing FB posts.

    But I finally did receive a $48 refund. I sent them a reply to that email telling them, With all due respect, Seth, my refund should have been $51 not $48…but thanks.

    And you know what? My email bounced back to me as a permanent error so I just sent it out via a different email address. Seriously...their customer service has a lot to be desired.
    Cindy
    Flickr
    and
    My 2017 Thread
    Where the Spirit does not work with the hand, there is no art
    -- Leonardo da Vinci

    Nikon 14mm f/2.8; Nikon 16mm f/2.8 fisheye; Nikon 85mm f/1.8G; Nikon 105 f/2.8G micro VR; Nikon 180mm f/2.8; Nikon 300mm f/4 AF-S
    Nikon 18-35mm f/3.5-4.5G; Sigma 24-70mm f/2.8; Nikon 70-200mm f/2.8 VRII; Nikon 70-300mm f/4.5-5.6G VR


  5. #5
    Staff
    Challenge Team
    Moderator
    RocketCowboy's Avatar

    Re: How to contact Phlearn?

    Just...wow


    Sent from my iPhone using Tapatalk
    Thanks/Like Horoscope Fish Thanks/liked this post
     
    Charlie, aka RocketCowboy

    Up For A Challenge??? Join the Weekly Photo Challenge!!!

  6. #6
    Senior Member
    hark's Avatar

    Re: How to contact Phlearn?

    My second email got through, and they said I was correct. So they issued me the remainder of the balance. I also mentioned how my first email bounced back so they confirmed that first email address is the one in their system for my account. Not sure why it bounced back, but my 2nd email from a different address went through without any trouble. At least the situation has been resolved.
    Thanks/Like RocketCowboy, Dawg Pics Thanks/liked this post
     
    Cindy
    Flickr
    and
    My 2017 Thread
    Where the Spirit does not work with the hand, there is no art
    -- Leonardo da Vinci

    Nikon 14mm f/2.8; Nikon 16mm f/2.8 fisheye; Nikon 85mm f/1.8G; Nikon 105 f/2.8G micro VR; Nikon 180mm f/2.8; Nikon 300mm f/4 AF-S
    Nikon 18-35mm f/3.5-4.5G; Sigma 24-70mm f/2.8; Nikon 70-200mm f/2.8 VRII; Nikon 70-300mm f/4.5-5.6G VR


  7. #7
    Senior Member
    Bikerbrent's Avatar

    Re: How to contact Phlearn?

    Glade to hear it finally worked out for you.
    Brent: Poway, CA
    D7200, D200, D70, F100
    Tokina 12-24mm
    Nikon 18-200mm
    Nikon 18-70mm
    Tokina 28-70mm f2.6-2.8
    Nikon 80-200mm f2.8
    Sigma 150-600mm
    Nikon 50 AF f1.8
    Tokina 100mm f2.8 Macro
    Nikon SB800

  8. #8
    Senior Member
    hark's Avatar

    Re: How to contact Phlearn?

    Quote Originally Posted by Bikerbrent View Post
    Glade to hear it finally worked out for you.
    Thanks, Brent. I hope if any other members need to contact Phlearn, they won't have to jump through hoops. Maybe a lot of employees were off for the week, or maybe they really don't have that many people who work there. At least it is resolved.
    Cindy
    Flickr
    and
    My 2017 Thread
    Where the Spirit does not work with the hand, there is no art
    -- Leonardo da Vinci

    Nikon 14mm f/2.8; Nikon 16mm f/2.8 fisheye; Nikon 85mm f/1.8G; Nikon 105 f/2.8G micro VR; Nikon 180mm f/2.8; Nikon 300mm f/4 AF-S
    Nikon 18-35mm f/3.5-4.5G; Sigma 24-70mm f/2.8; Nikon 70-200mm f/2.8 VRII; Nikon 70-300mm f/4.5-5.6G VR


  9. #9
    Senior Member
    Dawg Pics's Avatar

    Re: How to contact Phlearn?

    @hark. Bad customer service is why I dumped KelbyOne. They never responded to any of my e-mails, and I was having some technical issues that needed addressing. Luckily, it was within the trial period.
    At least Phlearn took care of you once you reached them. Maybe it was just an anomaly.
    "Remember to gaze up at the night sky because there is a little bit of the cosmos in each of us."


    Um yeahhhh, I shoot a lot of pics of my dogs.
    D500 (DOB 05/26/17), D300, D80, D100 R.I.P., SB-800

  10. #10
    Senior Member
    hark's Avatar

    Re: How to contact Phlearn?

    Quote Originally Posted by Dawg Pics View Post
    @hark. Bad customer service is why I dumped KelbyOne. They never responded to any of my e-mails, and I was having some technical issues that needed addressing. Luckily, it was within the trial period.
    At least Phlearn took care of you once you reached them. Maybe it was just an anomaly.
    I am surprised to hear that about Scott Kelby. To me Scott Kelby is in an entirely different league than Aaron Nace of Phlearn. Scott has authored many books and travels quite a bit around the world making him more visible to the public. You'd think with all his exposure (play on words ), he'd have a higher level of customer service.
    Cindy
    Flickr
    and
    My 2017 Thread
    Where the Spirit does not work with the hand, there is no art
    -- Leonardo da Vinci

    Nikon 14mm f/2.8; Nikon 16mm f/2.8 fisheye; Nikon 85mm f/1.8G; Nikon 105 f/2.8G micro VR; Nikon 180mm f/2.8; Nikon 300mm f/4 AF-S
    Nikon 18-35mm f/3.5-4.5G; Sigma 24-70mm f/2.8; Nikon 70-200mm f/2.8 VRII; Nikon 70-300mm f/4.5-5.6G VR






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