Adorama "Bad experience"

Amarc5300

Senior Member
OK. Just venting here. As a newbie, I placed an online order for the new D5300. Since I don't order to much, the camera kit I wanted was INKD5300GB (Grey) but accidently order INK5300BB (Black) on the 11th. Three days before Nikon's release date. I immediately called the customer service and explained my mistake and they said they went ahead and fixed it. They even sent me the invoice with the correction on it. The day Nikon Released the D5300 (14th) I called customer service twice not once to make sure they were sending the Grey one. They assured me. I know your asking does the color really matter, No but I wanted to have a different color. On Monday the 17th Camera arrives and it's Black.:mad: I immediately send it back. Then they email mail me and tell me, not to send it back until they confirm a Grey one is in Stock at the warehouse. To Late. So They got there camera back Thursday 21st and I explain they should not advertise having Grey camera kits if there not in the ware house or if Nikon didn't ship them yet. Well they credited my Pay pal account for the camera. I found/called Crutchfield to confirm and they have, 6 in stock and now I have a Grey one its way. Hopefully I will have it by Monday. What A fiasco. Not a good first time camera buyers experience.
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Hope It gets better. My next post will be pictures with my new D5300
 
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skene

Senior Member
Re: Adorama "Bad experiance"

Sorry if I don't happen to agree with you on the "Bad ExperiAnce" part.
- You ordered the wrong item. (Adorama customer service did their part and changed the order to the grey one for you)
- They mistakenly sent you the wrong camera. (Mistakes happen) They were willing to rectify the issue, whereas you jumped the gun and probably went on a tangent.
- They issued out the refund back to you. (So what exactly is the bad experience?)

They were trying to do the right thing and just because they sent you the wrong color, you want to bad mouth them about it? Seriously now. You never even gave the company a chance, rather you try and save face blaming it on a color. You know what... They were probably so happy to refund your money immediately, cause the way you make things out to be. Who needs to deal with an ongoing headache. it's your way or nothing. Sorry there bub... This isn't LaLa Land and no one rides the roller coaster for free.

I commend them on at least attempting to appease you, however unsuccessful that may be.
 

Horoscope Fish

Senior Member
Re: Adorama "Bad experiance"

So you ordered the wrong item, returned it and got a prompt refund?

*scratches head*

I guess we all have differing ideas on what, exactly, constitutes a "fiasco".

...
 

Steve B

Senior Member
Re: Adorama "Bad experiance"

If that is the worst experience you have had with an order consider yourself lucky. You would have created less confusion if you would have cancelled your original order and placed a second correct order instead of trying to modify an order that was already "in the pipeline".
From what I have seen the grey is a dark grey and really doesn't look that much different than a black one.
 
Re: Adorama "Bad experiance"

There, I moved it to the correct section. With great power comes great responsibility. :cool:

I got to agree with everyone else. It seems that Adorama did a pretty good job. You made a mistake and they tried to fix it and didn't. They took care of the problem in very fast order it seems and you then jumped ship to another dealer without even giving them a chance.
 

Mark F

Senior Member
Re: Adorama "Bad experiance"

He should have bought it at Best Buy instead of slamming one of the great camera shops in North America
 

skene

Senior Member
Re: Adorama "Bad experiance"

He probably aggravated his local Best Buy, and they no longer want him as a customer when he purchased the wrong item and wanted to return it.
 

Mfrankfort

Senior Member
Re: Adorama "Bad experiance"

I've ordered a bunch of stuff from there. Never ordered the wrong thing, but always have great experiences from them. Atleast you got a refund quickly... Lesson learned... take your time in ordering.
 

Pretzel

Senior Member
Re: Adorama "Bad experiance"

Yes, it was a minor failure on the part of Adorama, especially if they told you they had corrected the order for you and sent you an updated invoice. I do, however, agree with the rest on the fact that it sounds like Adorama admitted their failure to meet your expectations and promptly refunded you rather than making you wait for them to locate and ship the gray model. They would have been well within their rights to make you wait, as it was a pre-order before the actual release date, and they wouldn't have been guaranteed to receive any of the product at all.

I definitely don't think any less of Adorama because of this incident. In fact, I'm encouraged as it seems like they take quick action when things don't go quite right. Thanks for sharing the experience!

Sorry if I don't happen to agree with you on the "Bad ExperiAnce" part.

That's just petty, man. It's a camAra/photography forum, not an online grammar class. Yes, the bold A was an intentional "oops" and smirk in your general direction. :cool:
 

Amarc5300

Senior Member
Re: Adorama "Bad experiance"

Exactly. I don't think any less of them either. Love the hypotheticals in the feed backs. Lesson learned.
 

Whiskeyman

Senior Member
Re: Adorama "Bad experiance"

Thank goodness your order was with Adorama, one of the really good mail-order outfits. Some other places would have you much more dissatisfied, if not downright shafted; like without a refund and without a camera and a lot of hassle with your credit card company.

I'm happy for you that the issue is resolved as it is, and I hope you enjoy your new camera. Let's see some of your photos!!

WM
 

Amarc5300

Senior Member
Re: Adorama "Bad experiance"

Adorama was very understanding in there last Customer Service email in acknowledging I was mislead in thinking the INKD5300GB was sent when in fact the CS rep should of informed me it was not in stock. You will like my first photo it will be called a "Skene Special" wait he "MIGHT" think Best Buy gave it to me after I pissed them off. Because I PROBABLE went on a Tangent. :stupid:
 

Rick M

Senior Member
Re: Adorama "Bad experiance"

!0-20 years ago, I bet the order would have been intercepted and corrected and you would have received what you wanted. Nowadays ordering is so automated that it is probably hard to intercept. Couple that with the fact that so many people don't care, I'm not surprised that they did not intercept it. Someone dropped the ball after they spoke with you and there is no accountability in such processes. They are wrong, but no one really cares.

A while back I ordered a 16 piece Bucket at KFC. Naturally the girl gave me 12 pieces. I brought this to her attention, she looked at me like I was stupid and it was my fault. This is the way everything is nowadays. My only advice is be careful with orders and count your chicken.
 

Nero

Senior Member
Re: Adorama "Bad experiance"

!0-20 years ago, I bet the order would have been intercepted and corrected and you would have received what you wanted. Nowadays ordering is so automated that it is probably hard to intercept. Couple that with the fact that so many people don't care, I'm not surprised that they did not intercept it. Someone dropped the ball after they spoke with you and there is no accountability in such processes. They are wrong, but no one really cares.

A while back I ordered a 16 piece Bucket at KFC. Naturally the girl gave me 12 pieces. I brought this to her attention, she looked at me like I was stupid and it was my fault. This is the way everything is nowadays. My only advice is be careful with orders and count your chicken.
That's why I get everything locally as much as possible.
 

btraven

Senior Member
Re: Adorama "Bad experiance"

My recent experience is that Adorama customer service is no longer in-house but has been off-shored to the Philippines. I've bought a few things from them and previously, whenever I called customer service I got someone who was obviously a knowledgeable Adorama employee, someone who either knew the answers to questions about stuff or could find out from someone who did. Just excellent customer service, like talking to the neighbor down the street. The one who knows what he's talking about, not the crazy one with the garage full of dead computers and five-gallon buckets.

Now, following an issue with an 18-55 kit lens, I called customer service to ask some questions about the lens and got someone in the Philippines who didn't know anything but the expiration date of Adorama's warranty on the lens at issue, someone who didn't know a camera from a cathouse. This was well before the hurricane, I might add. God knows what it's like now.

I'd really just wanted to talk to someone about the lens, to get some advice about the problem and find out if there was a work-around or should I send it for VIP warranty repair, which is not an Adorama service. The extended warranty stuff is administered by another company that gets the service done elsewhere. I've yet to get through to anyone in New York. Before, whenever I've called customer service, I got someone I knew was from New York, someone who knew cameras. Now, not so much...

One thing though, Adorama no longer offers that VIP warranty program. I wonder what happened?
 
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