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  1. #1
    Senior Member

    Props to Sigma

    Sigma customer service has always been second to none in my experience, but they upped the ante this week. On Wednesday I sent my 105mm back for a firmware upgrade to fix any issues with the D500. UPS just dropped it back at my house an hour ago. I'm one day away for shipping, so this means Sigma received it, updated it, and shipped it back in the same business day. They told me these things shouldn't take more than 48 hours, but this had to take less than 6.

    I suspect this isn't typical, but it's pretty darn impressive.


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    Thanks/Like FredKingston, Don Kuykendall Thanks/liked this post
     
    Jake

    Hippies Must Use Back Door ... No Exceptions

    D750, D500, D610, D800 @ IR 720nm, Sony a6000 (and a bunch of other stuff)



  2. #2
    Senior Member

    Re: Props to Sigma

    Just tells me nobody sends their lens back to updated... and they've got techs standing around with their hands in their pockets looking for something to do...

  3. #3
    Senior Member
    Horoscope Fish's Avatar

    Re: Props to Sigma

    Quote Originally Posted by BackdoorHippie View Post
    Sigma customer service has always been second to none in my experience, but they upped the ante this week.
    Sigma has been nothing but awesome for me as well. Real, live bodies that answer the phone and actually know their products? That's refreshing. They even fine tuned the AF on my Art series primes, at four different distances, for free. Turn around time was about a week.

    ...
    Quote Originally Posted by FredKingston View Post
    Just tells me nobody sends their lens back to updated... and they've got techs standing around with their hands in their pockets looking for something to do...
    Kind of like the lonely, Maytag repair man... Products so good, their tech's are bored to death.
    ...
    Thanks/Like RocketCowboy, Don Kuykendall Thanks/liked this post
     
    ~ Paul

    D750 (with OLPF Removed), MB-D10; D7100, MB-D15; Sigma 50mm f/1.4 Art, Sigma 35mm f/1.4 Art, Tamron 70-200mm f/2.8 Di VC USD, Tamron 24-70mm f/2.8 Di VC USD, Nikon 85mm f/1.8G, Nikon 18-140mm f/3.5-5.6; Yongnuo 568EX, Nikon SB-700; Manfrotto X055PROB, 3-Legged Thing Airhed II... All Stuffed into a Manfrotto Pro Backpack 50
    ....
    ● ▬▬▬▬▬▬▬ ๑۩۩๑ ▬▬▬▬▬▬▬ ●
    ....





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