CDG
New member
Hi everyone, new member here. I'm a Canon shooter and am giving consideration to switch over to Nikon. The reason being is that I've had had nothing but terrible service provided by Canon Canada. I had sent my (at the time) brand new 1DX in for service because it was having the "oil issue". It took 3 weeks for them to send it back. It was sent back with an absolutely filthy sensor and a bunch of crap in the viewfinder. That really ticked me off. Now, a couple months later, the bottom grip of the 1DX is beginning to peel off. I guess the tech didn't apply enough glue when putting it back together. Also, the rubber weather mount on my 70-200 ii has "chipped". I noticed this just a little over a week after my warranty had expired. Knowing this is simple fix (especially for a Canon tech,) I contacted customer service. I was expecting a reasonable estimate. Alas, I was wrong. They want $316 + the part. After shipping, labour, and the part, I'm looking at close to $400. $400 for a 25 cent piece of rubber that takes a tech < 5 minutes to install! To rub salt in the wound, reading online, Canon USA charges around $20 ($10 labour/$10 part.) Some have even had it replaced for free (being a couple years out of warranty too.) Anyway, what I would like to ask is: How was your experience with Nikon Canada? If Nikon has significantly better service, I'm willing to sell all my Canon gear to make the switch over to Nikon.
Thanks
Thanks
I've dealt with Nikon service before and I can highly recommend their service. Now...bear in mind....there are a lot of Nikon service centers in Canada, notably the one in Toronto and the Vancouver center. Being in Calgary, I deal with the Vancouver one, as it's closer. Also bear in mind...some are better than others. I guess it all depends on their personnel and their workload.