D850 and 200-500 mm lens stuck together

JOHN_MORR

New member
I cannot remove Nikon 200-500 lens from my D850. I push the button and it won't release. Any one resolve this on their own or did it have to go in for service? JOHN MORRISON
 

Bikerbrent

Senior Member
Welcome aboard. Enjoy the ride.
We look forward to seeing more posts and samples of your work.

Since you list yourself as a pro, I have to assume you know how to install and remove lenses from Nikon Cameras and are pushing the right button and twisting the lens counterclockwise. Hopefully, you did not (for lack of a better term) cross thread the lens when you installed it. Do a have a camera store nearby you could take the camera to and see if they can remove the lens?
 

mikew_RIP

Senior Member
Welcome John, looking at your work your no beginner so i guess its not user error, the only thing i can say is try turning it further onto the mount while pressing the release.
 

hark

Administrator
Staff member
Super Mod
Contributor
I would suggest having someone look at it. Do you have a camera store nearby? There are a few possibilities that might be causing the problem. The lens may have over-rotated when mounted, the release pin might not be working, or a screw on the lens might be loose and sticking out slightly.

In the event it's the release pin, do you feel the usual spring action under your finger when you press it? For the other two options, I'm not sure you can tell if one of them is the cause. Is there any slight wiggle to the lens when you try to take it off?
 

Marcel

Happily retired
Staff member
Super Mod
Send it in. I was once stuck on a trip with this problem and I had to force the lens out. It seems it got passed the click point and got stuck there. It cost me to have the lens and body repaired. Just send both in and it "should" be a warranty repair. Keep us informed as to how things get settled with Nikon repair service.
 

JOHN_MORR

New member
I have it on the way to Nikon. They said send and make no efforts to remove the lens as this might cause further damage. Hopefully the D850 warranty will cover it. But the broken part might be the lens and I bought it March 2017. I noticed the button has a different feel to it compared with my D750. I read elsewhere that the attachment piece wasn't built strong enough to handle larger lenses. Thank you for your responses.
 

Danno

Senior Member
Welcome to the forum. Hope the repair goes well. I am curious as to what feedback you might get from Nikon.
 

Blade Canyon

Senior Member
Aside from sending it to Nikon, you could try putting the whole thing in the freezer to see if the contraction causes any change in the way the parts line up. You would have to bring it back to room temperature slowly to avoid moisture potentially building up inside the body, but these pro bodies are built for rough cold weather (as John's snowy photos prove).
 

JOHN_MORR

New member
I have received repair cost of $359. Something wrong with the lens, Not covered by warranty. Lens about 1 1/2 years old.
 
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Marcel

Happily retired
Staff member
Super Mod
I would try to fight this. Lenses should last more than 1-1/2 years... And Nikon's estimates never say what has to be fixed. And it seems to always be in the 350-400 range. I only had to deal with them twice, but I felt ripped-off both times. At one time I had a 17-55 fixed (400$), a few months after I sold it and the buyer sued me because he said the lens was faulty and Nikon charged him 400$ to fix it. The only reason he lost is that he had the lens repaired BEFORE contacting me.
 
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hark

Administrator
Staff member
Super Mod
Contributor
I would try to fight this. Lenses should last more than 1-1/2 years... And Nikon's estimates never say what has to be fixed. And it seems to always be in the 350-400 range. I only had to deal with them twice, but I felt ripped-off both times. At one time I had a 17-55 fixed (400$), a few months after I sold it and the buyer sued me because he said the lens was faulty and Nikon charged him 4004 to fix it. The only reason he lost is that he had the lens repaired BEFORE contacting me.

I agree with Marcel. If you purchased the lens and body new, the lens should have a 5-year warranty. The body should have at least one year unless you bought an extended warranty to lengthen the warranty period.
 

JOHN_MORR

New member
I called Nikon service for an explanation of the problem and got no additional information. The "camera and and lens are stuck together."
 

Marcel

Happily retired
Staff member
Super Mod
I called Nikon service for an explanation of the problem and got no additional information. The "camera and and lens are stuck together."
It's a real shame that Nikon service department treat us this way. There are consumer protection agencies that might help you if you feel deprived of your warranty rights. Sometimes, companies don't like to deal with them and do accept to deal before they get sued. The first thing I would try would be to ask to speak to the service dept supervisor. It might take time, but could prove worthwhile.
Please keep us informed as this is not the first time I've heard of similar situations.
 

Tat

New member
It could be there is no way to separate them without breaking a part, and Nikon are quoting to replace said part?
 
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