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  1. #1
    Junior Member

    Unhappy D800 shutter won't open or close! HELP! Photo attached!

    D800 shutter won't open or close! HELP! Photo attached!
    Hi all! New here with older camera! Bought hubby's D800 in Nov 2013 and all had been great. Camera has less than 30K shots but Houston...we have a problem!

    While night-shooting2 days ago, my hubby's D800 quit working! He'd taken several shots using tripod just fine, but when he selected Live View & hooked up cable release wire all went south. The shutter release button/shooting button made a click sound but it was "incomplete" for lack of a better term. No image could be taken because the shutter won't move & mirror stays up. There's a flashing ERR in top LED screen. When camera turn off & back on, the mirror comes down but shutter never moves. The camera is inoperable in all shooting modes. (the battery taken out, put back, SD card removed/put back, tried 2 button reset but not functional) The Live View mode button is inoperable as well. The large & small LED screens function & he's able to view all prior pics. The attached photo shows the mirror box/shutter assembly area. In comparison to his D300, it seems that the silver triangular piece showing on the back lower left might be the issue as his D300 doesn't have that showing. We are wondering if perhaps a spring broke off? Of course we know we have to send it to Melville, but just wanted to know if anyone can ID the silver piece or has idea what's going on! Tks for any input!!



    D800 shutter won't open or close! HELP! Photo attached!-dsc_5040.jpg


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  2. #2
    Staff
    Super Mod
    Don Kuykendall's Avatar

    Re: D800 shutter won't open or close! HELP! Photo attached!

    First, welcome to the forum.
    A couple things to try.
    1. Take battery out and wait a couple minutes and then reinsert battery and try again.

    it that does not help then
    2. Do a two button reset on the camera.

    These are basically non destructive non invasive things you can do before you try anything else. This is assuming you have tried the basics of trying a different lens, and making sure you battery is fully charged.

    ================================================== ============================
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  3. #3
    Junior Member

    Re: D800 shutter won't open or close! HELP! Photo attached!

    Tks but we tried those (see my post).

  4. #4
    Senior Member
    hark's Avatar

    Re: D800 shutter won't open or close! HELP! Photo attached!

    Have you contacted Nikon through their web site? Depending on the issue, they will offer suggestions to try. It doesn't cost anything to ask questions. And uploading this photo would be helpful for them, too.
    Cindy
    Flickr
    and
    My 2018 Thread
    Where the Spirit does not work with the hand, there is no art
    -- Leonardo da Vinci



  5. #5
    Senior Member
    LouCioccio's Avatar

    Re: D800 shutter won't open or close! HELP! Photo attached!

    Look here if not under warranty https://nikonites.com/d5100/4889-err...#axzz503laFBXv
    Lou Cioccio

  6. #6
    Senior Member
    Dawg Pics's Avatar

    Re: D800 shutter won't open or close! HELP! Photo attached!

    Sounds like it needs to go to the Nikon Hospital. Good luck. Sorry you had a major camera breakdown.
    Last edited by Dawg Pics; 12-02-2017 at 03:49 AM.
    Thanks/Like Moab Man Thanks/liked this post
     
    "Remember to gaze up at the night sky because there is a little bit of the cosmos in each of us."


    Um yeahhhh, I shoot a lot of pics of my dogs.
    D500 (DOB 05/26/17), D300, D80, D100 R.I.P., SB-800

  7. #7
    Senior Member

    Re: D800 shutter won't open or close! HELP! Photo attached!

    I just checked my D800 with the mirror up and that little silver thing is not visible at all. If you are adventurous, you might try to gently move the shutter up or down a little to see if gets unstuck.

  8. #8
    Staff
    Super Mod
    Ruidoso Bill's Avatar

    Re: D800 shutter won't open or close! HELP! Photo attached!

    Check with D200Freak, he seems to know how to fix these.
    Regards,
    Bill ​
    Follow the Golden Rule


  9. #9
    Senior Member
    Ad B's Avatar

    Re: D800 shutter won't open or close! HELP! Photo attached!

    Hi,

    The silver thing is just a part of your shutter mechanism.
    If your mirror is up (in cleaning mode…), your shutter has to be up.
    The only way to see this pic is with “Mirror Up” and with one push at your button.
    I think your shutter mechanism is broken, your D800 needs to go to the Nikon hospital in emergency.
    This will cost a few $$$.
    Afterwards you will have a fine D800 to enjoy.





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