Today I finally called Nikon Customer Service about the two recurring problems with my D600: sensor oil spots and problems with the auto focus. After speaking with the rep for a while, I am to upload 2 photos of each issue to their link then they will get back to me on how to proceed.
After the first problem with the oil spots, I cleaned the sensor myself--it was fine for a while. When they appeared again, I had trouble removing all the traces of oil when wet cleaning the sensor the second time. There were a few very stubborn, but faint, spots remaining on the sensor. Even taking a few test shots caused more spots to appear. I cleaned it off the best I could. Then I took photos using the continuous burst mode, and that caused even more oil spots for the third time.
The Nikon rep was very nice, but when he made one specific request, I asked him to repeat himself--I thought I heard him incorrectly (even though he spoke English well, it wasn't his primary language). Still surprised by the request, I repeated it back to him in the form of a question....You WANT me to clean my low pass filter?!!! He confirmed this and told me there are sensor cleaning kits available for self-cleaning.
For those who have sent their D600's back to Nikon, were you asked to do this?
Since I already cleaned it on at least 3 separate occasions, I admitted to already doing so. He was fine with that. I'm just surprised they are asking consumers to do this on their own.
The AF issue has been chronic. My D90 auto focuses MUCH better plus I never had any issues with my N90s and N70.
All the photos are to be unedited, and if any resizing is to be done, it needs to be done with some type of Nikon software. Since I never installed any Nikon software, did the D600 come with something that allows resizing? Thanks for any info!
I will update after my photos are scrutinized by Nikon. And for the auto focus problem, apparently they have software which tells them where the camera focused in the photos--at least that's what I was told. More later.... Will probably take new photos over the weekend and upload them to Nikon during the beginning of next week.
After the first problem with the oil spots, I cleaned the sensor myself--it was fine for a while. When they appeared again, I had trouble removing all the traces of oil when wet cleaning the sensor the second time. There were a few very stubborn, but faint, spots remaining on the sensor. Even taking a few test shots caused more spots to appear. I cleaned it off the best I could. Then I took photos using the continuous burst mode, and that caused even more oil spots for the third time.
The Nikon rep was very nice, but when he made one specific request, I asked him to repeat himself--I thought I heard him incorrectly (even though he spoke English well, it wasn't his primary language). Still surprised by the request, I repeated it back to him in the form of a question....You WANT me to clean my low pass filter?!!! He confirmed this and told me there are sensor cleaning kits available for self-cleaning.
For those who have sent their D600's back to Nikon, were you asked to do this?Since I already cleaned it on at least 3 separate occasions, I admitted to already doing so. He was fine with that. I'm just surprised they are asking consumers to do this on their own.
The AF issue has been chronic. My D90 auto focuses MUCH better plus I never had any issues with my N90s and N70.
All the photos are to be unedited, and if any resizing is to be done, it needs to be done with some type of Nikon software. Since I never installed any Nikon software, did the D600 come with something that allows resizing? Thanks for any info!
I will update after my photos are scrutinized by Nikon. And for the auto focus problem, apparently they have software which tells them where the camera focused in the photos--at least that's what I was told. More later.... Will probably take new photos over the weekend and upload them to Nikon during the beginning of next week.
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