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  1. #1
    Senior Member
    xMachiavelli's Avatar

    D500 Doesn't Turn Off

    D500 Doesn't Turn Off
    Greetings,

    Scanned the forum and I didn't find another topic like this.

    I recently received my D500. In the past week, I've discovered that my top display on the D500 does not turn off when the camera is switched to "off." Aperture, shutter, ISO, etc is still shown on the display. The camera even reacts to me pressing the shutter release as shown in the images below - however, the camera does not capture an image when in the "OFF" position. The only fix I've found it removing the battery, but once the camera turns on and off again, the issue is back.

    Has anyone seen this issue before? It has gone away twice now for a few days, then returns.

    I purchased this camera refurbished from Nikon directly. Roughly 1600 actuations as of today. Since I've owned it, it's been cared for well.

    I feel like this display issue is causing a battery drain, both of my Nikon batteries do not last long at all..

    First image shows camera in "ON" position



    Second image shows camera in "OFF" position



    Third image shows camera in "OFF" position with my finger on the actuation. Does not actuate, just changes display.




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  2. #2
    Senior Member
    Horoscope Fish's Avatar

    Re: D500 Doesn't Turn Off

    Yup... That's a problem. Considering the short warranty refurbs carry, I would waste no time getting in touch with Nikon regarding a repair.
    Best Answers xMachiavelli voted best answer for this post
     
    ~ Paul
    ....
    ....
    Primary Kit :: D750 (OLPF Removed), MB-D10; Tamron 70-200mm f/2.8 Di VC USD G2, Sigma 135mm f/1.8 Art, Sigma 50mm f/1.4 Art,
    Godox Flashes & Triggers, Manfrotto X055PROB, 3-Legged Thing Airhed II... All Stuffed into a Manfrotto Pro Backpack 50
    ....
    ....
    ● ▬▬▬▬▬▬▬ ๑۩۩๑ ▬▬▬▬▬▬▬ ●

  3. #3
    Senior Member

    Re: D500 Doesn't Turn Off

    Try it with no memory card installed. I've seen other bodies that would not turn off because they were having issues finishing up shutdown business with a bad memory card. I don't recall if the camera responded to the shutter button like yours. This looks bad, so don't waste any time.
    Best Answers xMachiavelli voted best answer for this post
     
    I must have a really good camera.

  4. #4
    Senior Member
    FredKingston's Avatar

    Re: D500 Doesn't Turn Off

    I would return it under warranty...

    Here's the problem with refurbs.... sometimes, a camera gets returned for an obscure but legitimate problem... finds its way into the refurb program without the problem being documented, and then can get thru the refurb program and back in the hands of a consumer without the original problem being noted or fixed...
    Best Answers xMachiavelli voted best answer for this post
     

  5. #5
    Senior Member

    Re: D500 Doesn't Turn Off

    That's a bummer but don't let it sour on the D500, it's an amazing camera!
    Best Answers xMachiavelli voted best answer for this post
     
    Nikon D500, D7200 Sigma 11-20 Pro f/2.8. Nikkor 18-140 VR. Sigma 150-600 Contemporary
    My Flickr page: https://www.flickr.com/photos/157345210@N07/

  6. #6
    Senior Member
    xMachiavelli's Avatar

    Re: D500 Doesn't Turn Off

    Quote Originally Posted by Chris@sabor View Post
    That's a bummer but don't let it sour on the D500, it's an amazing camera!
    It's a bummer but I am loving the D500 so far! It's quite a step up from the D3400 I was using.
    Thanks/Like Chris@sabor Thanks/liked this post
     

  7. #7
    Senior Member
    xMachiavelli's Avatar

    Re: D500 Doesn't Turn Off

    Update: Nikon Customer Support has instructed me to call their support line to go through some troubleshooting procedures.

    Will see how this goes.
    Thanks/Like Chris@sabor Thanks/liked this post
     

  8. #8
    Senior Member
    Frands's Avatar

    Re: D500 Doesn't Turn Off

    Had the same problem with my new 500D one day. Try this:
    Turn the camera in Off position
    Remove the battery from the camera
    Wait a few seconds
    Insert the battery again

    Maybe it helps. It worked for me.

  9. #9
    Senior Member
    Horoscope Fish's Avatar

    Re: D500 Doesn't Turn Off

    Quote Originally Posted by xMachiavelli View Post
    Update: Nikon Customer Support has instructed me to call their support line to go through some troubleshooting procedures.

    Will see how this goes.
    Crossing my fingers for you.
    Best Answers xMachiavelli voted best answer for this post
     
    ~ Paul
    ....
    ....
    Primary Kit :: D750 (OLPF Removed), MB-D10; Tamron 70-200mm f/2.8 Di VC USD G2, Sigma 135mm f/1.8 Art, Sigma 50mm f/1.4 Art,
    Godox Flashes & Triggers, Manfrotto X055PROB, 3-Legged Thing Airhed II... All Stuffed into a Manfrotto Pro Backpack 50
    ....
    ....
    ● ▬▬▬▬▬▬▬ ๑۩۩๑ ▬▬▬▬▬▬▬ ●

  10. #10
    Senior Member
    xMachiavelli's Avatar

    Re: D500 Doesn't Turn Off

    Quote Originally Posted by Frands View Post
    Had the same problem with my new 500D one day. Try this:
    Turn the camera in Off position
    Remove the battery from the camera
    Wait a few seconds
    Insert the battery again

    Maybe it helps. It worked for me.
    Hey there! Thanks for the tip - this works to remove the issue temporarily, but the next time the camera is turned to "OFF" the issue returns. :/





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