White Balance Shift from Lightroom to Photoshop with Z6 Raw File

BackdoorArts

Senior Member
I've hunted through Adobe forums and have seen this problem reported multiple times but I've yet to find a solution.

I just got a Z6ii and did a bunch of test shots with it and imported them into Lightroom and they look great. But when I go to edit them in Photoshop the White Balance has a huge magenta shift (see photo). How do I stop that from happening? Everything I've read speaks to the fact that the Z's store edit information in the Raw file that Lightroom picks up, but I would expect all of that to carry over into Photoshop and it doesn't appear that it does.

Z6-Lr-Ps-WB-Shift-2.jpg
 

hark

Administrator
Staff member
Super Mod
Contributor
I don't know anything about this specific body, Jake, but I have heard people complain about color balance issues with the newest version of Photoshop when exporting from Lightroom. By any chance do you have an older version of Lightroom and Photoshop on your Mac that would read the Camera RAW file for this new body? If it can't be read, what about temporarily changing the camera body name in the file properties to one that could be opened in an older version? I remember doing that with a new body rather than converting the files to DNG. Oh...and does it happen if you convert files DNG? Just thinking outside the box....

And what happens to the image when you send it from Photoshop back to Lightroom? Does the magenta shift get corrected?
 

BackdoorArts

Senior Member
Well, after 4 hours of Adobe "Support" (the last hour actually was) and three heart attacks later I finally have the problem solved and (I think) access to all the parts of my work flow I had before.

Long story short, they said they had to uninstall everything Adobe - yes EVERYTHING Adobe - and install from scratch. After a promise that they wouldn't lose any of the various piece parts of my workflow that I've collected over a decade I was ready to kill when I was told, "I need to know what's missing", when I told them that NONE of my customizations were there. Toolbars, actions, links to 3rd Party software, presets - in both Photoshop and Lightroom. The guy said he couldn't put the stuff back without reintroducing the error. I erupted, and managed to get to the top of the food chain. No answer to what broke but at least now it ain't. I just need to make sure I don't empty the trash for a few days in case I notice something else they didn't put back.
 

hark

Administrator
Staff member
Super Mod
Contributor
Glad your issue is resolved. Many people haven't been able to correct the problem without having to revert to a previous version or doing something that is essentially a band-aid. Knowing this should be helpful to others facing the same issue. Now go smoke a cigar, take a drink with you, and relax! Four hours - that's crazy!
 
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