Freakin' LR 5 issue - Says I'm still on the Beta version

I installed the Beta release of LR 5 when it came out and purchased the full version from Adobe in June. I just got a pop-up stating that I am running the "Release Candidate Version" of the software and that has expired, and it wants me to download the full version. I've done that, and it still thinks I'm running the Beta and won't let me in to even verify the S/N. The first 3 chat representatives have told me "This concern is not under my expertise so I am going to transfer this chat to a specialize team." I've yet to get a response from that next person for an hour now.

Pissed? A little.

Anyone else have this pop up on them today?

While waiting for chatter #4 I backed up the catalog, uninstalled and reinstalled it. We're OK now. For some reason the version I thought I'd installed 2 weeks ago seems to have not taken.

I think so many of the "Help Desk" personal are only trained to read from a help sheet and if you tell them what you have already done it freaks them out so they have to ask you all the questions anyway although you have told them the answers already. I told one operator once that I had already told them the answers to their questions in the beginning of the call. She then told me that I needed to just answer the questions when asked and that every time I interrupted her that she was going to start over at the beginning. I promptly told her what I thought of her and asked to speak to a supervisor so she hung up on me. I called back and got a different operator and she apologized and handed me over to a supervisor right away.

​I hate help desks.

What drives me crazy is that the first thing the next help person says is that they are going to review my case. The next the they do is ask me to answer questions I've answered at least twice already, and sometimes to them. Today I was forced to ask them, "Are you really asking me that again?! Do you want me to think you stopped paying attention?!"

I worked for a web hosting company for several years and my main job was to talk (email) to customers and try to figure out what they were talking about. Most of the time I could fix their problems but when I could not it was my job to talk to the main techs. The way I did a good job was listening to customers and understanding that they were the ones who payed me and then talking to the techs in a language they understood. I think that is what a good help desk should do.

Jake was this on a mac or pc?

Sent from my HTC Incredible S using Tapatalk 2

1) Glad you got your issue resolved, that would be frustrating. A registry error is my guess.

2) The perennial customer (no) service debate. The entire service branch of most companies is a mess. In the one part of business that requires a personal touch, it has suffered greatly from technology. None of us want to "press 1 for english" or have to dial 10 numbers and speak to 5 people to get our issues resolved. It's especially frustrating with tech-releated issues because inevitably, the person on the other end of the phone has a top 10 list of FAQ, and any deviation from that and their heads start to spin.

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Don Kuykendall said:

This concern is not under my expertise so I am going to transfer this thread to a specialized moderator.

Click to expand...

There needs to be a CHUCKLE button.

One thing I have to say is that even post-Google purchase the service I got from Nik when I had issues installing their suite on my Mac was top notch. 20 minutes of an actual phone conversation with someone from the US who knew exactly what they were doing. Granted that was about 9 months ago and things may have changed.