Canon Factory Service - run by boobs?

Wolfeye

Senior Member
I recently sent a Canon 1Ds Mk III in for service. That was the only thing that went right - it got there. I suspected a failing shutter so I wanted to know what the shutter count was before authorizing repair.


  1. First thing I get from Canon is an email saying they got it. Ok, good.
  2. I get a second email, saying the charge would be Canon's standard labor charge of $250. No indication that they looked at it or whether that amount would fix the problem, so I hit the "declined" button. I then sent an email asking to know the shutter count first.
  3. I connected with several people via email, who claimed at first that they couldn't contact the actual service department and that I should call.
  4. I decided since they already had the camera, to go ahead and get their 19 point maintenance service done, which would give me the shutter count.
  5. Paid for it, mentioned in the web form comments box that the camera was already at their service center.
  6. More emails to their useless web support staff, which this time claimed they were sending a request for updated status.
  7. Despite all this, they shipped the camera back to me.

I can't believe their left hand (web support) and their right hand (service dept.) can't talk to each other. I know people tend to build castles and fiercely guard their turf from interlopers, but this was ridiculous.

IMHO, of course.
 

Fred Kingston

Senior Member
You know you can simply upload an image from the camera to any one of a dozen web sites, and it will tell you the shutter count for any digital camera, right? You don't need a camera manufacturer to tell you what the shutter count is...
 

Wolfeye

Senior Member
You know you can simply upload an image from the camera to any one of a dozen web sites, and it will tell you the shutter count for any digital camera, right? You don't need a camera manufacturer to tell you what the shutter count is...

Alas, not for this model. I have looked.
 
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