Forums
New posts
Search forums
What's new
New posts
New media
New media comments
New profile posts
Latest activity
Media
New media
New comments
Search media
Members
Current visitors
New profile posts
Search profile posts
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Forums
Other Stuff
Off Topic
Canon Factory Service - run by boobs?
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Wolfeye" data-source="post: 488404" data-attributes="member: 29166"><p>I recently sent a Canon 1Ds Mk III in for service. That was the only thing that went right - it got there. I suspected a failing shutter so I wanted to know what the shutter count was before authorizing repair. </p><p></p><p></p><ol> <li data-xf-list-type="ol">First thing I get from Canon is an email saying they got it. Ok, good.</li> <li data-xf-list-type="ol">I get a second email, saying the charge would be Canon's standard labor charge of $250. No indication that they looked at it or whether that amount would fix the problem, so I hit the "declined" button. I then sent an email asking to know the shutter count first.</li> <li data-xf-list-type="ol">I connected with several people via email, who claimed at first that they couldn't contact the actual service department and that I should call.</li> <li data-xf-list-type="ol">I decided since they already had the camera, to go ahead and get their 19 point maintenance service done, which would give me the shutter count.</li> <li data-xf-list-type="ol">Paid for it, mentioned in the web form comments box that the camera was already at their service center.</li> <li data-xf-list-type="ol">More emails to their useless web support staff, which this time claimed they were sending a request for updated status.</li> <li data-xf-list-type="ol">Despite all this, they shipped the camera back to me.</li> </ol><p></p><p>I can't believe their left hand (web support) and their right hand (service dept.) can't talk to each other. I know people tend to build castles and fiercely guard their turf from interlopers, but this was ridiculous.</p><p></p><p>IMHO, of course.</p></blockquote><p></p>
[QUOTE="Wolfeye, post: 488404, member: 29166"] I recently sent a Canon 1Ds Mk III in for service. That was the only thing that went right - it got there. I suspected a failing shutter so I wanted to know what the shutter count was before authorizing repair. [LIST=1] [*]First thing I get from Canon is an email saying they got it. Ok, good. [*]I get a second email, saying the charge would be Canon's standard labor charge of $250. No indication that they looked at it or whether that amount would fix the problem, so I hit the "declined" button. I then sent an email asking to know the shutter count first. [*]I connected with several people via email, who claimed at first that they couldn't contact the actual service department and that I should call. [*]I decided since they already had the camera, to go ahead and get their 19 point maintenance service done, which would give me the shutter count. [*]Paid for it, mentioned in the web form comments box that the camera was already at their service center. [*]More emails to their useless web support staff, which this time claimed they were sending a request for updated status. [*]Despite all this, they shipped the camera back to me. [/LIST] I can't believe their left hand (web support) and their right hand (service dept.) can't talk to each other. I know people tend to build castles and fiercely guard their turf from interlopers, but this was ridiculous. IMHO, of course. [/QUOTE]
Verification
Post reply
Forums
Other Stuff
Off Topic
Canon Factory Service - run by boobs?
Top