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Nikon DSLR Cameras
D600/D610
Autofocus failed, alleged impact damage!
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<blockquote data-quote="eal1" data-source="post: 369891" data-attributes="member: 8642"><p>This morning i called Nikon, spoke to the front line person who kept denying my request for free service so i asked for and got to the supervisor of the repair division. We spoke for twenty minutes and, while denying my request AT FIRST, he listened and i built my case for free service using logic and never lost my temper. I treated him respectfully and he did the same to me. At the end, he comped me the full cost of repair. I am satisfied with this result. The supervisor was very reasonable, professional, courteous and, significantly, was open to a rational discussion and decision. I was ready to sell all my Nikon equipment had Nikon charged me for the repair. Now, i await the free repair and the use of the 610. thanks for all the advice and encouragement.</p></blockquote><p></p>
[QUOTE="eal1, post: 369891, member: 8642"] This morning i called Nikon, spoke to the front line person who kept denying my request for free service so i asked for and got to the supervisor of the repair division. We spoke for twenty minutes and, while denying my request AT FIRST, he listened and i built my case for free service using logic and never lost my temper. I treated him respectfully and he did the same to me. At the end, he comped me the full cost of repair. I am satisfied with this result. The supervisor was very reasonable, professional, courteous and, significantly, was open to a rational discussion and decision. I was ready to sell all my Nikon equipment had Nikon charged me for the repair. Now, i await the free repair and the use of the 610. thanks for all the advice and encouragement. [/QUOTE]
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Nikon DSLR Cameras
D600/D610
Autofocus failed, alleged impact damage!
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