Yungnuo 565EX update

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SteveL54

Senior Member
As previously posted, my 565EX has expired after very light use - only about 200 flashes. I bought this flash in January, and, clearly I've used it very little. I was asked to take pictures at an outdoor event that my company was sponsoring. It was all under tents, so a flash was needed. Flash performed well, and failed at the very end of the event. I was very happy with the pictures. I contacted Amazon, and they set up a claim with the seller - A&R photo. The seller replies, telling me to contact the manufacturer. Not their problem. I contact Yungnuo, and they tell me to contact the seller and Amazon......
I relay this to Amazon, and they again contact seller. Seller won't budge, and manufacturer (in China) says I have to go through the seller. Amazon is as frustrated as I am.
This morning I receive an email from Amazon. They understand the situation, and, to make things right, they will credit my account to cover cost and shipping of the flash. $124.00!
I am beyond pleased with the way Amazon handled this. Kudos to them for stepping up to the plate to make things right.
However, now I don't have a good feeling about Yungnuo or A&R photo. So this morning I used the account credit to order a new SB700.
Problem solved! :D
 
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jdeg

^ broke something
Staff member
That's good to hear that you got it figured out. It's not good to hear that Yungnuo didn't do anything. This is actually the reason that there is an "International warranty" and "US Warranty" on the listing page on Amazon. Amazon handles things if you bought it from them, but if you buy from someone else you're likely out of luck.
 
S

SteveL54

Senior Member
jdeg said:
That's good to hear that you got it figured out. It's not good to hear that Yungnuo didn't do anything. This is actually the reason that there is an "International warranty" and "US Warranty" on the listing page on Amazon. Amazon handles things if you bought it from them, but if you buy from someone else you're likely out of luck.
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And there lies the problem. A&R is in Long Island, NY. They import from Yunguno. Neither one wanted responsibility. International - US warranty. They both pointed their finger at each other. I couldn't be happier for Amazon stepping in and making it right.
 
J

jdeg

^ broke something
Staff member
SteveL54 said:
And there lies the problem. A&R is in Long Island, NY. They import from Yunguno. Neither one wanted responsibility. International - US warranty. They both pointed their finger at each other. I couldn't be happier for Amazon stepping in and making it right.
Click to expand...
Weird that they sell it under both international and us warranty. Did you purchase it from them under us warranty?
 
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