Shutter count - STRANGE..!!

Nikonitus

Senior Member
Just over one week ago I took my D600 in for the shutter replacement, ex service advisory. Picked it up a couple of days ago and started shooting. I had only ever taken 1642 photos with the D600 from new,, yet I see my count now restarted at 3654. That's over 2000 pics more than it should be. Is this strange? Is the shutter count info stored in the shutter itself or in the D600 somewhere...??? Can it be reset,, well afterall it IS a new shutter "isn't it (or IS IT)"...???

Oh, I noticed the viewfinder was out of focus when I got it back the other day, even after adjusting it right out,, probably one more click on the adjustment would got it perfect, so I took it back yesterday and they agreed that the led digits below the image area are slightly blurry. They phoned up late yesterday afternoon, telling me its ready to pick up once again - all fixed.

This shutter count has me mistified though. Why 2000 more all of a sudden... I'm going to ask then when I go in to pick it up, later this morning - "What the heck is going on here"...!!!
 

Nikonitus

Senior Member
And YET,,

I downloaded OPanda Iexif 2.3 and opened up my first "NEW Shutter" photo and it tells me the total shutter releases count is actually 1871. I can only assume that the agent has set it back to similar count and then tested the fixed camera, thus now a couple hundred more shots on from the true original count - MAYBE...!!! I'll still ask when I go in to pick the 600 up, soon...

I am going to reset the count back to zero. I'm sure you can do this...

Cheers and sorry for the panic attack...
 

BackdoorArts

Senior Member
I sent mine back twice and in each case there was fewer than 100 added to the count (I'd have to dig thru threads to know exactly).

First question, are you 100% sure it's the same serial number you sent out? Did you have custom copyright information in the original, if so is it still there (none of mine changed while at Nikon either time)? I know you're not supposed to ship it with the battery, but is it a possibility that you did, and the camera was turned on and fired inside the packaging until the battery ran out?

All just guesses. It's not unusual for the diopter setting to get changed during packing, but the increase in shutter count is bothersome. Granted, they replaced it, so your new count starts with the new number - but you have no idea if those actuations are pre- or post-installation.
 

nickt

Senior Member
How did you originally check the shutter count? You say when you got it back, it was 3654. How did you get that number? Then you downloaded Opanda and and your first photo indicated 1871 releases, only ~220 more. I'm just wondering if you were going by file numbering for your first count? If you were going by file number, couldn't the file numbering take a jump if they tested with a card that had existing higher numbered photos on it?
 

hark

Administrator
Staff member
Super Mod
Contributor
Find one of the last photos taken BEFORE you had the shutter replaced and find one of the first photos taken AFTER the shutter was replaced then upload each one to My Shutter Count. That site can determine the shutter actuation of any photo. If the file is large, it may take at least a minute or two for the info to display, and you need to do each one-at-a-time. :)

Check shutter count online - My Shutter Count.com
 

Nikonitus

Senior Member
That's exactly how I got the numbers... The last pic I took pre the service was numbered dsc_1642.. The first one I took after I got it back was numbered dsc_3654... BUT, as I said, just to add another twist, I donloaded and ran the program Opanda 2.3 and it told me the total amount of shutter releases to date was 1871, which is very close to the original number (dsc_"1642") of photos I "know" I have actually I have taken pre the service... I have to admit they did tell me they gave it a test out after the replaced the shutter but 200 clicks, well, that seemed a lot now in hindsight, but who knows...

I went in yesterday and picked it up, viewfinder all back in focus with plenty of adjustment left either side, and I plain forgot to ask them about the shutter numbers. It was peeing down with rain and I slipped and banged my knee on the entrance door as I went in and at the time I could think of nothing more than getting the camera, getting back into the car and letting out a great big old scream - Yeeooowww,, that #$&@#* hurt, sort of thing... That and the fact that I was enroute to visit my poor old dad in hosptial straight after I got the 600... Anyway, I don't know what they did but the 600 is taking some very wickedly good shots since I got her back. They did update the firmware, that I didn't even know was out, so I had to got right through the menus and re-set back to my personal likings and wow, this camera sure is working well now...

Edit in a bit later...

Oh, I reset the count back to 0001,, not the factory default, but the photo numbering count only. At least now I can count the shots on the new shutter...
 
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480sparky

Senior Member
The file numbers are rarely a good judge of how many clicks are on the shutter. Only the EXIF data that records clicks is an accurate guage.
 

fotojack

Senior Member

Nikonitus

Senior Member
Nikonitus...glad you got it repaired to your satisfaction. It's all good. :)

Now...you know what would be nice? If you filled out the rest of your profile we can better answer any questions that you might have.
You can do that at http://nikonites.com/profile.php?do=editprofile

FAQ

Some useful links
http://support.nikonusa.com/app/ans.../nikon-product-manuals-available-for-download
Nikon | Imaging Products | Digitutor


Thanks

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Profile updated, although there's not a lot more to add to it, to be honest...
 

Nikonitus

Senior Member
The file numbers are rarely a good judge of how many clicks are on the shutter. Only the EXIF data that records clicks is an accurate guage.

True, true,, BUT...
If you keep "ALL" your shots from day ONE (like I have) and they start from dsc_0001 and got up to dsc_1642 then surely it's acceptable to assume that the shutter has actuated 1642 times, barring any electrical fault internally that has fooled the software into incorrectly keeping that count...

Mind you, I am no camera expert, so you might have reason to doubt my "thinking"...

Cheers..
 

hark

Administrator
Staff member
Super Mod
Contributor
True, true,, BUT...
If you keep "ALL" your shots from day ONE (like I have) and they start from dsc_0001 and got up to dsc_1642 then surely it's acceptable to assume that the shutter has actuated 1642 times, barring any electrical fault internally that has fooled the software into incorrectly keeping that count...

Mind you, I am no camera expert, so you might have reason to doubt my "thinking"...

Cheers..

Yes, but isn't that number something that can be changed manually? For some reason I'm under that impression, and perhaps it was changed during service?
 

Nikonitus

Senior Member
hark,
I don't think you can access the TRUE stored shutter actuation count number unless you can do it by software, or who knows, maybe there's a reset mechanism internally. I think mere mortals like us can't actually access that number. I think it's there for a reason...
 

nickt

Senior Member
I just tested on my d7100... If you insert a card with higher numbered images into the camera, the file numbering jumps to the next higher number from what was on the card.
I suspect the Nikon tech used a memory card that he previously used on another camera with higher numbered photos on the card. So that likely caused the big jump in the OP's file numbering.

Nikon camera trivia.... Live View stills require 2 shutter actuations which will be reflected in the actual shutter count.
 
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Nikonitus

Senior Member
Yes, but isn't that number something that can be changed manually? For some reason I'm under that impression, and perhaps it was changed during service?

hark,
I don't think you can access the TRUE stored shutter actuation count number unless you can do it by software, or who knows, maybe there's a reset mechanism internally. I think mere mortals like us can't actually access that number. I think it's there for a reason... True, they could have changed it during service though...

I say again though - I am no expert with cameras...
 

BackdoorArts

Senior Member
You cannot access or change the count on the chip in the camera, otherwise you would think that it would be reset on the install of a new shutter, right?
 

Nikonitus

Senior Member
I guess so. If you could there'd be an awful lot of "near new, hardly used" well used second-hand cameras for sale with only a "few" pictures taken, for sale...
I was only resetting the numbers that appear on the image files eg - DSC_xxxx
 
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